Job Description

Job Description: Central Baggage Tracing Assistant (HKT)

OVERVIEW:

• Location: Phuket International Airport (HKT)

• Department: Guest Services Department

• Entity: TAA Thai AirAsia

• Status: Full-time

JOB DESCRIPTION:

YOUR ROLE AS A: Central Baggage Tracing Assistant (HKT)
You will support central baggage tracing operations by coordinating mishandled baggage cases and ensuring timely recovery and service excellence for our guests.

WHAT YOU’LL CHAMPION:

• Support fast and effective recovery of mishandled baggage cases

• Assist airport stations in tracing and tracking delayed or missing baggage

• Coordinate with internal departments and stations on baggage-related matters

• Liaise with Customer Care to ensure consistent guest communication

• Investigate and identify causes of baggage mishandling for each registered case

• Maintain accurate records and documentation for baggage files

• Support continuous improvement of baggage handling and tracing processes

WHO YOU ARE:

• Minimum Bachelor’s degree. Fresh graduates are welcome with a full transcript and a certificate of course completion

• Previous experience in Guest Service, Ground Operations, Customer Service, or related work is preferable

• Careful and organized in handling documents and tasks, and able to follow procedures accurately

• Able to work independently and stay calm under pressure in a busy environment

• Proficient in spoken and written English and Thai or the local language (TOEIC score above 550 is an advantage)

• Good communication and interpersonal skills and able to work well in a team

• Willing to work shifts including night shifts, weekends, and public holidays

WHERE YOU’LL GO:
Dispatcher to captain, ramp agent to data analyst, brand executive to CEO — these are some Dare To Dream stories of our Allstars.

Based on your performance and contribution in this role, you’ll grow into becoming a Central Baggage Tracing Officer, supporting broader operational responsibilities and service excellence initiatives.

WHAT YOU’LL ENJOY:

• Wellbeing: Health benefits, time off, and wellness programs to keep you at your best.

• Financial: Resources for financial planning and career growth to support your future.

• Allstars Specials: Free flights, discounts, and exclusive partner deals.

• Unique Culture: Be part of a fun, dynamic, supportive team.

OUR HIRING PROCESS:

• Application Review

• Application Review and Skills Match

• Interview & Assessment

• Background Verification

• Offer Process

GET TO KNOW AIRASIA:

AirAsia has been the World's Best Low-Cost Airline for 16 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and ASEAN like no other so Now Everyone Can Fly

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. 

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