Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : Desktop Transformation
Minimum
2 year(s) of experience is required
Educational Qualification : BEBTech in computer technology Should be completed 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions.
Roles & Responsibilities:
- Provide ongoing support to clients, acting as the interface between the client and the system or application.
- Utilize exceptional communication skills to accurately define client issues and interpret and design effective resolutions based on deep product knowledge.
- Ensure the smooth functioning of systems and applications, utilizing your expertise in Microsoft Windows Desktop Management.
- Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing your knowledge of Desktop Transformation.
- Stay updated with the latest advancements in IT Operations, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:
- Must To Have Skills: Expertise in Microsoft Windows Desktop Management.
- Good To Have Skills: Knowledge of Desktop Transformation.
- Strong understanding of IT Operations and related technologies.
- Experience in providing ongoing support to clients and resolving technical issues.
- Excellent communication skills and ability to accurately define and interpret client issues.
- Ability to collaborate with cross-functional teams and integrate innovative approaches for sustained competitive advantage.
Additional Information:
- The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management.
- The ideal candidate will possess a strong educational background in IT Operations or a related field, along with a proven track record of providing impactful technical support.
- This position is based at our Bengaluru office.
BEBTech in computer technology Should be completed 15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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