Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Lead Service Center Technician will be responsible for initiating and executing service activities at service center locations in a safe and efficient manner. 

The primary responsibility is to oversee and coordinate the service team's daily activities for pump inspections or repairs. You will be a crucial link between the Service Technicians, Customers, and the Service Center Supervisor, ensuring smooth operations, procedural compliance, adherence to schedules, and customer satisfaction.

This position plays a crucial role in driving the Service Center's success, ensuring the team operates efficiently while maintaining high-quality standards and a safe working environment.

Responsibilities:

To perform the job successfully, an individual must satisfactorily perform each essential duty.

• Create and maintain a safe working environment and culture within the organization
• Take care of company property
• Demonstrate a high-impact culture through innovation, accountability, and empowerment
• Must be able to function in a team environment
• Usually works with little to no supervision
• Works independently and has the ability to lead/coach/guide/motivate

Driving Requirements

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms:
  • Driver Disclosure and Release
  • Employee Applicant Drug and Alcohol Statement
  • FMCSA Certificate of Awareness
  • Driver Certificate of Violations
  • Driver Statement of On Duty Hours Road Test
  • Copy of Driver’s License
  • Copy of Medical Certificate

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Technician: Perform routine inspections, preventative maintenance, and servicing of Godwin fleet equipment.
• Team Supervision: Lead a team of service technicians. Assign tasks, provide direction, and monitor their tasks to ensure productivity and efficiency.
• Service Coordination: Collaborate with customers to schedule and prioritize service and repairs, ensuring timely completion of service requests and on-time delivery for repairs.
• Quality Assurance: Ensure that all service meets the required quality standards. Implement and enforce quality control procedures to minimize rework and strive for continuous improvement.
• Safety Compliance: Promote a culture of safety. Train and promote safety protocols, and ensure compliance with all relevant safety guidelines and regulations.
• Process Improvement: Identify areas for process optimization and efficiency gains. Propose improvements to enhance service and maintenance output, reduce waste, and optimize resource utilization.
• Training and Development: Assess team members' skill levels and identify training needs to enhance the team's capabilities and ensure a well-trained workforce.
• Troubleshooting: Address maintenance or equipment issues and challenges promptly. Work with the Service Center Supervisor to resolve equipment breakdowns and technical issues, minimizing downtime.
• Reporting: Keep accurate records of service metrics, including output, downtime, and efficiency. Generate regular reports for management to track progress and identify areas of improvement. Review reports provided by management.

QUALIFICATIONS: 

• Education and Experience: A high school diploma or equivalent is required. An associate or bachelor’s degree is a plus. Additional relevant certifications or vocational training may be preferred. 3-7 years of technical and leadership experience.
• Knowledge: Proven experience in service and repair processes, with specific knowledge of diesel and electric pumps being advantageous.  Familiarity with service and repair processes is desirable.
• Organizational Skills: Excellent organizational and time management skills to effectively prioritize tasks, handle multiple projects simultaneously, and meet production deadlines.
• Communication and Collaboration: Strong interpersonal skills and the ability to communicate effectively with cross-functional teams (Ops, Parts, Customer Service, and other Branches). The service coordinator should be able to collaborate and coordinate with various departments and stakeholders.
• Problem-Solving Ability: Analytical mindset and problem-solving skills to identify issues, analyze root causes, and implement effective solutions in a dynamic production environment.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in production records, quality control processes, and adherence to specifications.
• Computer Skills: Proficiency in using service or maintenance software, spreadsheet applications, and other relevant tools for data entry, analysis, and reporting.
• Leadership and Teamwork: Strong leadership and team management skills, with the ability to motivate and guide the service team effectively. Ability to foster a positive work environment and work effectively as part of a collaborative team.

Other Relevant Qualifications:

• Skilled at task-shifting with flexibility and adaptability to changing schedules and shifting priorities.
• Possess strong analytical skills and overall business acumen knowledge.
• Excellent critical and logical thinking skills.
• Excellent communication skills (verbal and written); proven ability to communicate effectively cross functionally within the company.
• Excellent MS Office skills.
• Ability to work off hours and overtime (including weekends) as needed.
• Experience with Service Management processes, MS Dynamics, and MaintainX is a plus.
• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Military Leadership experience

DAY IN THE LIFE:  In this role, the working environment may involve an environment such as frequently outdoors, weather extremities, use of PPE, exposure to hazardous materials, loud noise, etc., and the physical demands may include but are not limited to regularly sitting, standing, bending, lifting up to 50 lbs, etc.  In addition, this role may require work on weekends, nights, or on-call as a regular part of the job.

Candidate must be able to work in a team environment that demands a cooperative approach in addressing issues, a willingness to contribute to problem-solving efforts, a helpful nature in assisting coworkers, and a positive attitude. Must be of high character and have a willingness to be part of a team that works to yes and understands that it takes the entire team to accomplish the mission.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.