Posted:
8/30/2024, 9:53:33 AM
Location(s):
England, United Kingdom ⋅ Newcastle upon Tyne, England, United Kingdom
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
Customer Complaints Specialist - Utilities
Salary: £23,535 - £25,889 (depending on experience)
Start date: 9th October 2024
Location: Newcastle, Cobalt Business Park
Hybrid working dependent on business demand (after initial training period)
You’re a natural people-person, you’ve already built a successful career working in highly customer-focussed environments and you get a real buzz out of finding solutions and delivering a first-class customer experience.
This is what makes you tick!
You’re now looking for the next step, a challenge, a career path but above all a truly rewarding position where you can use all your honed skills to deliver the best result to customers.
If that's the case - then we’d love to talk to you!
The Role:
Your main responsibility will be to provide support to customers who are experiencing challenges or issues. You will be handling complaints, troubleshooting and logging faults when notified by customers to enable tracking of resolutions.
As well as a competitive salary, a 37.5-hour week (Monday to Friday including bank holidays - 8.30am - 5.00pm and 9am to 5.30pm) we offer a variety of excellent benefits including (but not limited to!):
Hybrid working dependent on business demand
25 days annual leave plus bank holiday entitlement
A variety of Health and Wellbeing benefits including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
Three days paid leave per year for charitable work of your choice
Salary - £25,889:
You will need to have either:
A minimum of 12 months of experience working in a contact centre, with high levels of complaints handling experience.
A minimum of 18 months experience in the Utilities Industry, with some experience of complaints.
Salary - £23,535:
You will need to have at least 9 months previous experience of working in a Customer based role such as retail, hospitality etc, or in a contact centre.
We offer comprehensive training with a supportive friendly team, the interview process is speedy and all carried out remotely. Don't worry though, you will get an opportunity to visit the office and meet the team before you join! We can give you all the detail you need to make the right decision about your next career step.
Click apply to get the conversation started!
About Accenture:
Accenture is a leading global professional services company that helps the world's leading
businesses, governments and other organizations build their digital core, optimize their
operations, accelerate revenue growth and enhance citizen services—creating tangible value at
speed and scale. We are a talent- and innovation-led company with 742,000 people serving
clients in more than 120 countries. Technology is at the core of change today, and we are one of
the world's leaders in helping drive that change, with strong ecosystem relationships. We
combine our strength in technology and leadership in cloud, data and Al with unmatched
industry experience, functional expertise and global delivery capability. We are uniquely able to
deliver tangible outcomes because of our broad range of services, solutions and assets across
Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,
together with our culture of shared success and commitment to creating 3600 value, enable us
to help our clients reinvent and build trusted, lasting relationships. We measure our success by
the 3600 value we create for our clients, each other, our shareholders, partners and
communities. Visit us at www.accenture.com.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing