Job Posting Title:

Disney Hospitality Leadership Program (DHLP) Parks Custodial, June 2026-2027

Req ID:

10143140

Job Description:

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

About the Role and Program

Can you imagine an office where your workplace is one of our Walt Disney World parks —featuring legendary storytelling, attention to detail, and exceptional Guest service? Do you want to empower and inspire a team dedicated to creating magical moments for our Guests? If you’re nodding "yes," then the Disney Hospitality Leadership Program (DHLP) Parks Custodial position might be the perfect role for you! 

As a Disney Hospitality Leadership Program participant in Parks Custodial, you are a steward of the Disney brand, ensuring our parks consistently exceed guest expectations for cleanliness, safety, and immersion. You are a trusted operational partner, responsible for maintaining safe environments, responding to urgent situations, and collaborating with cross‑functional teams to keep the park running smoothly.

Your key responsibilities include:

• Engaging with Excellence: Directly manage the Guest experience through proactive and interactive engagement, upholding Disney’s renowned service standards.
• Inspiring Performance: Lead by example as you coach, develop, and inspire front-line employees, cultivating a culture of Performance Excellence and inclusion in a dynamic, fast-paced environment. 
• Driving Continuous Improvement: Demonstrate meticulous attention to detail and a commitment to professional excellence, while driving continuous improvement in all facets of the operation.
• Ensuring Safety and Compliance: Ensure operational compliance, as well as strict adherence to all applicable government health regulations.
• Collaborating for Operational Success: Build strong, collaborative relationships with business partners and internal teams to deliver efficiency and operational excellence. 
• Resolving with Care: Handle Guest concerns with empathy and efficiency, turning challenges into opportunities for memorable service recovery.
• Supporting Complex Situations: Lead conflict resolution efforts, providing thoughtful guidance when front-line teams encounter challenging Guest interactions.

Required Qualifications

• College senior, recent graduate, or graduate level student
• Majoring in Hospitality, Tourism, or similar
• Minimum one year demonstrated leadership
• Knowledge of the theme park industry and a passion for delivering an outstanding service experience
• Demonstrated ability to work effectively in a fast-paced, collaborative team setting.
• Demonstrated problem solving and decision-making skills
• Demonstrated strong written and organizational skills with attention to detail
• Shown ability to function effectively in a team environment
• Demonstrated strong computer proficiency within a Windows environment

Preferred Qualifications

• Prior or current experience within the hospitality, service or tourism industry
• Demonstrated multilingual skills, particularly Creole, Portuguese, Spanish, and Vietnamese

Eligibility Requirements & Programs Information

• At time of application, must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the year.
• Majoring in Hospitality, Tourism, Restaurant and/or Hotel Management, or similar.
• Must be at least 18 years of age.
• Must possess unrestricted work authorization.
• Must provide full work availability.
• Must be aligned with The Disney Look appearance guidelines.

Program Length: Participants must be fully available for the duration of this 12-month program, June 2026 through June 2027.

Housing: This program is based in Orlando, FL. Limited housing opportunities may be available. Please go to the American Campus Communities, for more information: click here ​

All participants must have reliable transportation to and from work.

Job Posting Segment:

Resort Ops

Job Posting Primary Business:

Resort- Pop Century Resort (WDW)

Primary Job Posting Category:

Management Intern

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Lake Buena Vista, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-02-16