Posted:
6/27/2024, 5:00:00 PM
Location(s):
Heredia Province, Costa Rica
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 732,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
BRIEF DESCRIPTION OF THE ROLE
This position will accounting process all received requirements in a timely and accurate manner, according to the assigned transaction process and period end demand.
KEY RESPONSIBILITIES
Process all received requirements in a timely and accurate manner according to the SLA and KPI.
Report daily metrics.
The person in this position has to maintain a positive working relationship between the internal customers and the requestors.
Assure that all transactions to be processed have the right approvals and follow the procedure and polices.
Proactive and constant communication with the supervisor team in order to ensure process stability and requirements compliance.
Actively support the implementation of best practices within the department.
Knowing and following the escalation path when needed dispute or resolution.
Analyze, interpret, and communicate valuable information to management. Needs to understand and control the entire process and ensure the other team members are following process correctly.
Ability to train others in the process.
To be a subject matter expert in the process.
Have a proven ability to maintain high standards and error free work in a fast paced, complex environment.
Have the ability to work independently as well as collaborate successfully in a team setting.
Continuously look for process improvement.
Perform month end related activities.
Handle customer service queries internally.
Assist the Team Lead when needed.
Process Standards Maintain policies and procedures for accounting processes continuously improve process design focusing on simplification, standardization, quality improvement, and cost minimization evaluate best practices with global peers and become a best practice sponsor.
Maintain appropriate controls and segregation of duties in accordance with the client internal controls policies.
People, Learning and Growth Assists with the day to day learning structure of the team.
Propose and implement new ways of working to improve and simplify the process.
Act as an advisor to our internal and external partners for all questions.
Assist the Supervisor in the preparation of management reports, SLAs & KPIs and KPI Analysis.
Understand and participate in performance management processes.
Strong client management with regular calls & escalation handling (No surprises!).
Maintain policies and procedures for all the end-to-end transactions processes including regular updating.
Managing cross-functional projects as well as across geographies.
Perform any “ad hoc” requests related to project.
Required experience
Studies related to Accounting, Business Administration or Economics.
English advanced level, both written and verbal (must).
Experience in Fixed Asset will be a plus.
Should have 3 years of experience in accounting operations.
Intermediate to advanced Excel skills are a must.
Preferably from Finance background in General Accounting activities Journal entries processing, Account Reconciliations, Financial Reporting and Analysis.
Should have sound knowledge of the process.
Should have basic knowledge of ERP Oracle.
Should be a good team player with a positive attitude and collaboration skills. Should be flexible to work per the business need.
Should have verbal written communication skills.
Should have strong customer service orientation.
Ability to deal with ambiguity.
Should be organized.
Should have skills in decision making.
Experience dealing with customers over the phone.
What we offer
Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursement
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing