Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

Postion Summary

We’re looking for a Senior AV Technical Program Manager to join CAA!  Working closely with the AV/UC team, you will lead the design, implementation and management of cutting-edge AV technologies to both our domestic US and international offices.  The ideal candidate is detail oriented, has a strong aptitude for problem solving and communication, embraces cross-functional team collaboration, prides themselves with staying on the cutting edge of enterprise AV technologies, and has a passion for customer service. 

Essential Functions

• Establish relationships with domestic US & international offices and act as the first point of contact for all AV Build needs

• Lead the design and implementation of AV collaboration spaces and broadcast systems in concert with professional service providers and the AV/UC team, to drive global technology standards and best practices

• Manage and deliver programs for the AV Engineering team, including developing project plans and budgets, ensuring on-time, on-budget, and high-quality delivery

• Develop and manage metrics to track the health of services and ensure program success

• Develop service model for the execution of live events across major office hubs

• Manage integration vendors, supply chain distributors, and internal partners to resolve issues quickly and ensure scope of work agreements are being met

• Collaborate with Facilities, Real Estate, Security and other build teams to provide planning, coordination, logistics and execution for AV deployments

• Develop and implement standard operating procedures (SOPs) and best practices for AV Deployments and identify areas for process improvement and drive continuous enhancement initiatives

• Act as a liaison between technical and non-technical teams, including translating company and product strategies into technical roadmaps and requirements

• Provide cross functional communications on project status and follow up on punch list items with integration vendors on new builds

• Maintain project workloads in Jira, leveraging Agile methodologies and best practices

• Document standards and provide cross training for junior personnel and IT Service Desk teams on basic troubleshooting procedures, as well as best practices

• Identify when equipment replacement purchases or upgrades are needed and develop overall equipment lifecycle policies

• Stay up-to-date with emerging technologies and trends in the audiovisual industry and leverage new innovations to improve program delivery

Requirements

• 12+ years of advanced technical program management experience, particularly in large enterprise environments

• 8+ years of experience in AV engineering in a corporate environment, with a strong emphasis on high-level system design, integration, and strategic planning.

• Professional degree in a related field.

• Strong track record of successfully coordinating multiple projects simultaneously from initiation to completion

• AVIXA CTS Certification

• Demonstrated ability to lead cross functional teams, including AV technicians and external vendors

• Strong collaboration skills with stakeholders, including IT, Facilities, Real Estate, and executive teams, to align AV solutions with business objectives

• Experience in managing and measuring program success using metrics and data analysis

• Extensive experience with high-end AV technologies, including video walls, large-scale broadcast systems, and those commonly associated with live event venues.  

• Knowledge of AV transmission protocols including UDP, H.323, VoIP and SIP

• Knowledge of video conferencing technologies (e.g, Microsoft Teams, Zoom, Cisco Webex)

• Strong analytical and problem-solving skills, with the ability to develop creative solutions to complex problems

• Strong Communication skills – Ability to communicate at all levels within the organization – Business stakeholders, senior managers, and C-Level Execs

• Passion for customer support – A drive to help customers get what they need to do their jobs the best they can.  A sense of urgency and satisfaction from assisting customers in getting what they need on time.

Preferred Skills

• Certifications such as CTS-D, CTS-I, PMP or relevant manufacturer certifications

• Experience troubleshooting enterprise and professional AV technologies including, Cisco, Crestron, Extron, Biamp, Shure, Tricaster

• 2+ years of customer support experience in a technical environment

• Experience with project management tools such as Jira and Asana

• Knowledge of Digital Cinema Initiatives (DCI) compliant technologies

• Experience with digital signage and display systems

• Knowledge of AV networking protocols and standards

• Knowledge of AV programming languages (e.g, Crestron, SIMPL, AMX, Extron) 

Compensation

The annual base salary for this position is in the range of $148K - $200K . This position also is eligible for benefits and discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Location

This role will be based in our Los Angeles, CA office; Hybrid

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.