Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
Scope of the Role:
As a Warehouse Shift Lead you will be accountable for overseeing the day-to-day operations of our global warehouse logistics during your assigned shift. You will lead, coach, and inspire a team of employees, ensuring that all tasks are completed efficiently and according to company policies and procedure. Your role will be vital in maintaining a smooth and productive workflow, meeting customer demands, and optimizing the overall efficiency of Mulberry’s logistics operation.
Duties & Responsibilities:
− Plan, coordinate, and oversee the daily activities of the logistics department in the MEDC during your assigned shift.
− Lead a team of logistics coordinators and warehouse staff, ensuring all tasks are completed accurately and on time.
− Assign tasks and responsibilities to team members, providing clear instructions and guidance.
− Monitor and control inventory levels, ensuring adequate stock availability for timely order fulfilment.
− Collaborate with other departments, such as procurement, production, and customer service, to ensure seamless coordination and communication.
− Develop and implement efficient processes and procedures to optimize productivity and minimize operational costs that support company strategy.
− Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
− Resolve any operational issues or conflicts that arise during your shift, escalating to upper management when necessary.
− Train, develop and mentor team members, providing ongoing coaching and feedback to foster a high-performing and motivated workforce.
− Take accountability for managing your team fairly and consistently, ensuring the use of relevant HR policies and procedure, including: appraisals, investigations, disciplinaries etc.
− Partner with the Recruitment and Warehouse management team to attract, hire and retain a diverse and inclusive team.
− Deliver efficient workforce management by managing absence, holiday requests and ensuring staggered usage, as well as effective staff scheduling and shift management via Dayforce.
− Always ensure compliance with health and safety regulations and company policies.
Culture:
− Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
− Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
− Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
− As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
− Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
Team:
− Hold daily meetings to update the team on relevant company communications.
− Provide support to Warehouse operatives within the area, covering training/mentoring and providing assistance.
− Hold regular 1-2-1 meetings with the team to identify succession planning.
− Contribute and provide insights within senior team meetings.
Skills and Knowledge Required:
− Previous experience in logistics management or a related field.
− Strong knowledge of logistics operations, including warehouse management, inventory control, and transportation.
− Excellent leadership and communication skills, with the ability to effectively manage and motivate a diverse team.
− Strong problem-solving and decision-making abilities, with a proactive and results-oriented mindset.
− Proficiency in using logistics management software and tools, such as inventory management and systems software (Manhattan preferably).
− Sound understanding of health and safety regulations and compliance requirements.
− Ability to work under pressure in a fast-paced environment, managing multiple priorities and deadlines.
− Flexibility to work different shifts, including nights, weekends, and holidays, as required.
− Excellent Numeracy, oral and written communication skills.
Other:
− Flexibility to travel when required.
− Key holder for the MEDC.
− Security checks to be completed daily.
What we can do for you:
- Product allowance
-Additional Day Off for your Birthday!
-An enviable staff discount and exclusive access to staff sales
- Pension Contributions & Life Assurance
- Training and development opportunities - including full access to LinkedIn Learning!
- 2 x paid Volunteering Days per year
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at
[email protected].