NA Direct Business Operations, Stores Training & Facilitation Team is a diverse, inclusive, innovative and passionate team powered by Nike’s mission, to deliver inspiration and innovation to every athlete*. 

In Nike’s dynamic and fast-paced retail ecosystem, the NA Lead, Stores Training and Development Integration is a critical role within Nike NA Direct’s Stores organization. This impactful and influential role serves as the primary bridge between Global Stores, NA Nike Direct and our retail teams, ensuring that global training initiatives, experiences, tools and programs are expertly tailored for the unique needs of NA stores enabling the geo to deliver uniquely Nike and unparallel consumer experiences.

WHO YOU’LL WORK WITH

This role will report to the NA Business Operations, Sr. Director of Stores Training and Facilitation and sits on several cross-functional teams partnering directly with Sr. Director of Stores, Channel and a range of functional leadership teams across Global and Geo Store Operations, Global Stores Training and Services and other Geo training leadership teams.

This position is an Individual Contributor role located at our beautiful, state-of-the-art campus in Beaverton, OR, which serves our global operations.

WHO WE ARE LOOKING FOR

The Lead for NA Stores Training and Development Integration will help shape and build our retail training strategy focusing on critical growth areas such as product knowledge, service, selling and foundational store operations.  A strong candidate should think strategically, have a genuine enthusiasm for learning, leadership, collaboration and staying informed about retail industry trends, along with proven experience managing organizational change.  They should bring expertise in retail training and passionate about the evaluation of the effectiveness of our training programs, demonstrating exceptional communication skills to share progress and stories about the connection between training and business results.

The ideal candidate will bring a desire to work as part of a core team that is distributed across North America, to include U.S., Canada and Puerto Rico, collaborating virtually across time zones and will also contribute special expertise on cross functional teams at our Phil Knight (PHK) Campus located in Beaverton, Oregon.  They should possess the capability to drive business growth by developing innovative retail training strategies, creating awareness, demonstrating thought leadership, maintaining a broad perspective, and advocating for the needs of the business all while keeping the athlete* at the core of all decisions.  

WHAT YOU BRING

• Bachelor’s degree in Business, Human Resources, Education, Retail Management, or related field; will accept any suitable combination of education, experience, and training
• At least 5 years of experience in retail training, learning & development, or retail operations, ideally within a large, multi-site organization
• Demonstrated experience localizing or adapting global programs for regional needs
• Strong project management skills, with the ability to prioritize competing initiatives and deliver on tight timelines
• Adult Learning and Instructional Design experience is preferred, but not required
• Exceptional communication, presentation, and interpersonal skills
• Experience working with global teams and cross-cultural stakeholders is highly preferred
• Proficiency with learning management systems (LMS), digital training platforms, and data analysis tools
• Ability to travel approximately 5% of the time

WHAT YOU’LL WORK ON

You will drive the strategy creation of integrating training programs for North America retail stores, collaborating with diverse teams to assess and advocate for the learner’s needs.  You will use data to story tell and evaluate and training effectiveness, driving continuous improvement of our programs and ensuring alignment with business objectives.

Here are some of the responsibilities of this important position:

• Represent the NA Stores Training and Services team, and act as the main point of contact between the Global Stores Training and Services team and North America retail stores, consulting and guiding on the assessment, adaptation, integration and localization of global training content, programs, and tools to align with NA Direct’s retail landscape, cultural nuances, and business goals
• Collaborate cross-functionally with our Project Management Office, Channel Leadership, Functional Leadership, Retail Marketing Leadership, Store Operations, Human Resources, Field Leadership, and other key teams to identify training needs, advising and communicating training strategies and opportunities
• Partner and work closely with the North America Scaled Training team to build an integration and implementation system with repeatable processes for seasonal training programs and new training initiatives in North America, including communication strategies, project management, evaluation and reporting systems, change management support, sustain plans and after-action review processes
• Work closely with the Stores Training Leadership team to drive delivery alignment and receive feedback and insight in patterns or trends we are seeing in delivery to our store teams
• Partner with Global Stores Training & Services team throughout each new Global program or initiative to define North America training strategies, milestones, approaches and materials needed to successfully launch every program or initiative
• After each season or program/initiative implementation, analyze and synthesize evaluations, survey feedback and completion data to assess training effectiveness and areas for improvement, ensuring alignment with North America Nike Direct’s business objectives
• You will work with the Sr. Specialist of Training Coordination to create and present comprehensive training reporting, presentations, and strategic recommendations to global and North America leadership teams. In addition, together you will manage a broader training communications strategy across all platforms.
• Research talent development, retail and training trends, championing the continuous improvement of our training concepts and sharing best practices across geos
• Collaborate with the Stores Development Programs team ensuring the integration and adaption of Leader Onboarding to their portfolio of programs

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.