About the Role

We are looking for a Cluster Order Fulfilment (OF) Leader to take end-to-end responsibility for Order Fulfilment activities across the Cluster. This is a senior leadership role with a strong focus on project execution, customer experience, and revenue delivery.

You will lead a multidisciplinary team of Project Coordinators, Project Managers, and Application Specialists, working closely with Sales, Service, Finance, and Central Order Fulfilment experts to deliver seamless post-sales experiences for our customers.

As a member of the Cluster Extended Leadership Team, you will play a key role in shaping operational strategy, driving continuous improvement, and strengthening customer loyalty.

What You’ll Do

Lead and Develop High-Performing Teams

• Build a strong, engaged, and accountable Order Fulfilment organization
• Coach and develop Project Managers, Coordinators, and Application Specialists
• Ensure teams have the skills, tools, and training needed to meet customer and business demands
• Foster a culture of collaboration, ownership, and continuous improvement

Drive Operational Excellence

• Oversee the planning and execution of complex installation and fulfilment projects
• Ensure projects are delivered on time, within scope, and to quality standards
• Optimize resource utilization and site operations in collaboration with Field Service Engineers
• Identify operational risks and bottlenecks and implement effective solutions
• Define and improve end-to-end ways of working with Sales, Service, and Finance
• Act as Project Manager on selected projects, with full delivery and financial responsibility

Deliver an Outstanding Customer Experience

• Serve as a key customer contact during the installation phase
• Partner closely with Service teams to ensure smooth handovers and strong after-sales support
• Lead application excellence throughout the solution lifecycle through, regular customer visits; refresher trainings; audits and usage reviews
• Drive improvements in Net Promoter Score (NPS), customer satisfaction, and retention

Own Revenue and Financial Performance

• Take ownership of revenue forecasting and recognition within the Cluster
• Manage backlog and Book & Bill orders in close collaboration with Sales and Finance
• Ensure alignment between operational delivery and financial targets

Collaborate and Improve

• Work with Central Order Fulfilment Subject Matter Experts to harmonize processes
• Share best practices across regions and contribute to global improvements
• Ensure compliance with company policies, standards, and governance

What Success Looks Like

• High customer satisfaction and strong NPS results

• On-time, high-quality installations
• Accurate revenue forecasting and recognition
• Engaged, capable, and motivated teams

What You Bring

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field
• 5+ years’ experience in project management, operations, or a similar leadership role
• Proven experience leading cross-functional teams in complex environments
• Strong project management, organizational, and stakeholder management skills
• Ability to analyze data and make sound, data-driven decisions
• A customer-focused mindset and passion for operational excellence

Why Join Us?

• A visible leadership role with real impact on customers and business performance
• Opportunity to shape and improve end-to-end Order Fulfilment operations
• Collaborative, international environment with strong professional development opportunities
• The chance to lead teams delivering meaningful, technology-driven solutions

Good to knows

• This role is office-based with regular attendance at Elekta offices in the Cluster as needed.
• The position requires approximately 40% travel.

Interested?
Apply now and help us deliver exceptional customer experiences while driving operational excellence across the Cluster.