Be part of the future! Let's Build a better Tomorrow Together!

We are one team, dedicated to working together to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are passionate about making a difference!

What we offer

• Competitive Pay
• Extensive Training with Best-in-Industry Resources
• Career Advancement Opportunities across Business and Geographies
• Comprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, Dental
• Refer-A-Friend Bonuses
• Encouraging, supportive, and collaborative team environment

This position is responsible for the management of customer orders from the receipt of order to the shipment of product.

How you will do it

• Responsible for the day-to-day functions of shipping and receiving, mainly to support the Suppression operations
• Communicates daily with customers via phone, e-mail, Teams, etc
• Enters customer orders into Order entry system the same day the order is received.
• Promotes and supports sales promotions.
• Collaborates with regional sales force and other field staff to deliver premier customer service.
• Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty, etc,
• Will be required to work in the Warehouse and operate a Forklift
• Researches and resolves customer complaints and issues, and provides customer assistance in locating and identifying replacement parts.
• Provides same day responses to scheduled dates and backorder status of product.
• Research and processes credit and return requests.
• Support other staff in delivering their responsibilities.
• Other duties may be assigned.

Qualifications 

What we look for

• High School diploma or equivalent combined education and experience.
• Experience related to Customer Service and high volume calls.
• Proficiency in a Windows operating environment,  including email and Microsoft Office software, Oracle, SAP
• Strong interpersonal skills and decision making abilities.
• Effective and professional communication and organization skills.
• Strong conflict resolution skills.
• Ability to work effectively in a high-volume fast-paced environment.

Preferred Skills:

• Forklift Certified

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.