Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:
The Senior Registered Team Manager leads a team of Senior Associates who serve as leadership resources across the organization. These Senior Associates act as extensions of frontline leadership by supporting coaching, performance management, business execution, operational effectiveness, and associate development efforts for Centralized Consumer Investments.

This leader is responsible for developing future leaders, driving consistent execution of key business priorities, and creating a scalable support model that enhances organizational performance. The role requires a balance of people leadership, business acumen, and strategic thinking to ensure team efforts are aligned to organizational objectives and deliver measurable results.

Key Responsibilities

Leadership Development

• Lead, coach, and develop a team of Senior Associates.
• Build a sustainable pipeline of future Team Managers through intentional development and leadership opportunities.
• Create individual development plans focused on leadership capability, business acumen, and decision-making.
• Assess leadership readiness and provide ongoing feedback and mentorship.
• Foster a culture of accountability, ownership, and continuous improvement.

Coaching & Performance Management

• Ensure consistent execution of coaching and development activities.
• Oversee quality reviews, performance discussions, and skill development efforts.
• Identify performance trends and implement strategies to improve results.
• Support leaders in driving associate engagement, performance, and retention.
• Serve as an escalation point for complex performance-related situations.

Business Execution & Operational Leadership

• Drive execution of key business priorities and organizational initiatives.
• Ensure operational routines, business processes, and associate support functions are completed effectively and consistently.
• Monitor workloads, priorities, and resource allocation to maximize team effectiveness.
• Identify opportunities to simplify processes and improve operational efficiency.
• Partner across organizations to remove barriers and improve execution.

Strategic Leadership & Business Impact

• Develop strategies that improve business performance, associate effectiveness, and client outcomes.
• Establish clear success measures for team responsibilities and business initiatives.
• Design and maintain scorecards, reporting, and metrics that quantify team impact.
• Evaluate business trends and use data to identify opportunities and risks.
• Ensure all activities performed by the team are tied to measurable outcomes and organizational goals.
• Present results, recommendations, and performance insights to senior leadership.
• Continuously evolve team responsibilities and operating practices to meet changing business needs.

Change Management & Continuous Improvement

• Lead implementation of new programs, processes, and strategic initiatives.
• Drive adoption of organizational change through effective communication and execution planning.
• Identify innovative solutions that improve efficiency, effectiveness, and scalability.
• Promote a culture focused on continuous improvement and business partnership.

Qualifications

Leadership

• Proven experience leading and developing high-performing teams (preferably in Centralized Consumer Investments)
• Demonstrated success coaching employees into leadership roles.
• Ability to build talent pipelines and develop succession strategies.
• Strong leadership presence with the ability to inspire and influence others.

Strategic Thinking

• Ability to think beyond day-to-day operations and identify long-term opportunities.
• Experience creating operating models, programs, or processes that drive business results.
• Strong problem-solving skills with the ability to translate challenges into actionable solutions.
• Ability to align team priorities with broader organizational objectives.

Business Acumen & Analytics

• Strong analytical skills with experience leveraging data to drive decisions.
• Demonstrated ability to develop meaningful scorecards, performance metrics, and success measures.
• Experience identifying business trends and translating insights into action plans.
• Ability to assess return on effort and ensure resources are focused on activities that create measurable value.

Communication & Influence

• Excellent verbal, written, and presentation skills.
• Ability to communicate effectively with associates, leaders, and executive stakeholders.
• Strong storytelling capabilities with the ability to connect data, outcomes, and business strategy.
• Ability to build partnerships and influence without direct authority.

Success Profile

The ideal candidate is:

• A developer of future leaders.
• A strategic thinker who can define and measure success.
• A strong operator who drives disciplined execution.
• A data-driven decision maker who can demonstrate business impact.
• A change leader who continuously improves processes and outcomes.
• A trusted business partner who ensures team efforts deliver meaningful and measurable results.

Skills:

• Recruiting
• Relationship Building
• Sales Performance Management
• Sales Strategy
• Strategic Thinking
• Account Management
• Client Experience Branding
• Executive Presence
• Performance Management
• Talent Development
• Customer Experience Improvement
• Decision Making
• Drives Engagement
• Leadership Development
• Workforce Planning

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$109,200.00 - $136,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.