It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

🚀 Cloud Customer Success Manager (CTS Manager)

📍 Mexico City | Hybrid

Why You’ll Love This Role

Join a company where Cloud is the strategic priority for the next 5 years. As the Cloud Customer Success Manager, you’ll become a key growth driver, owning the recovery and expansion of our installed cloud base and playing a critical role in scaling recurring revenue across TOP and SMB customers.

This role combines strategy, leadership, and commercial impact, giving you visibility, autonomy, and the opportunity to shape cloud customer success from the ground up.

Your Impact

• Lead customer success strategy focused on retention, upsell, and cross-sell within cloud services.
• Drive growth of recurring revenue across AWS, Google Cloud, and Microsoft environments.
• Manage and optimize customer databases and installed base performance.
• Standardize and improve processes, platforms, and execution.
• Lead teams and influence stakeholders to deliver continuous value to customers.
• Act as a strategic partner for customers in cloud infrastructure optimization.

What You Bring

• 5+ years of experience in Cloud / IaaS commercial roles (AWS, Google, Microsoft).
• 3+ years in a management or leadership role.
• Strong background in Customer Success, including upsell, cross-sell, and retention.
• Experience with marketplaces and cloud platforms.
• Advanced English (mandatory).
• Strong commercial mindset with a customer-first approach.

Nice to have

• Cloud certifications (AWS, Microsoft, Google).
• Experience in IT / Cloud ecosystem companies or distributors.

What We Offer

• Be part of the most strategic business unit of the company.
• High-impact role with direct influence on growth and revenue.
• Opportunity to build, stabilize, and scale a cloud success organization.
• Career growth in a dynamic, fast-growing cloud environment.
• Collaborative culture focused on results, execution excellence, and innovation.

💡 Keywords: Cloud Manager | Customer Success Manager | IaaS Manager | Cloud Growth | Upsell & Cross-sell | Cloud Architecture

📩 Ready to make an impact in Cloud?
Apply now or share with someone who should be building the future of cloud success.

LET´S SHAPE TOMORROW