Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Nutanix Administration
Good to have skills : Vmware Virtualization Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Primary skill:
Expertise in managing and administering Nutanix AHV & virtualized infrastructure, including Nutanix Prism, cluster management, VM operations, and associated technologies like AOS, Acropolis and storage

Additional Skill:
Experience in automation using scripting languages such as PowerShell, Python, or Nutanix Calm. Exposure to other virtualization platforms like VMware or Hyper-V and cloud platforms such as Azure

Roles & Responsibilities:
- Administration of a large-scale Nutanix AHV environment, including Prism Central, clusters, and virtual machines.
- Responsible for the setup, configuration, and management of Nutanix clusters and AHV hypervisors. Implement and manage high availability, backup, and disaster recovery strategies within the AHV ecosystem.
- Perform routine patching, upgrades, and capacity planning for Nutanix AHV infrastructure.
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document troubleshooting processes and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support procedures and system monitoring tools.
- Provide timely updates and clear communication to stakeholders regarding issue status and resolution progress.

Professional & Technical Skills:
- Proficient in Nutanix AHV components, including Prism, Data Protection, and Self-Service Restore. Hands-on experience in deploying and managing Nutanix clusters and virtual environments.
- Skilled in storage management, replication, and disaster recovery configurations.
- Expertise in troubleshooting performance issues, virtual networking, and storage integration (e.g., NFS, iSCSI).
- Familiar with Nutanix automation tools like Calm or scripting for task automation.
- Must Have Skills: Proficiency in Nutanix Administration.
- Good To Have Skills: Experience with Vmware Virtualization Administration.
- Strong understanding of virtualization technologies and infrastructure management.
- Ability to troubleshoot complex system issues and perform root cause analysis.
- Experience with monitoring tools and performance tuning in virtualized environments.
- Familiarity with cloud infrastructure concepts and best practices.

Professional Attributes:
- Excellent communication and interpersonal skills.
- Strong analytical and troubleshooting capabilities with the ability to resolve complex technical issues.
- Team player with the ability to collaborate across departments to achieve operational excellence

Educational Qualification:
- Graduate/BTech, Nutanix Certified Professional (NCP), Cloud Certifications, or related certification
- A 15 years full time education is required.

Additional Information:
- The candidate should have minimum 3 years of experience in Nutanix Administration.
- This position is based at our Bengaluru office.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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