Posted:
10/16/2024, 7:11:05 AM
Location(s):
Nashville-Davidson, Tennessee, United States ⋅ Tennessee, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.
Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:
Competitive wages
Paid vacation after 6 months of employment
Paid sick time and holiday pay
Health & well-being benefits after 60 days of employment
401(k) with employer matching
Free onsite parking and discounted bus passes
Complimentary meals
Discounted hotel stays
Career development programs and tuition reimbursement
Community volunteer opportunities
Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents & Management. Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering.
Essential Functions and Responsibilities
Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods
Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands
Prints occupancy, arrivals departures, and back-up reports on a timely basis
Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided
Block relocated guests who will be returning to the hotel
Communicates all special requests to Housekeeping
Coordinates with Room Service to ensure accurate and timely amenity deliveries
Monitors and ensures completion of all room changes
Check for duplicate reservations on a daily basis
Monitors clearing of all due-outs, Express Checkouts, no-show’s, Pre-Registered guests
Process applicable charges for late check-outs (12pm)
Checks the status of all Out-of-Order rooms on a daily basis
Monitors availability of showrooms for the Sales & Conference Management departments
Reviews group resumes to verify group billing procedures, VIP’s and special requests
Responsible for conducting daily line-ups
Monitor arrivals to ensure that rooms are ready by check in time
Clear departures by working closely with Housekeeping Department
Ensure all guest departure calls are done a daily basis
Accurately report guest needs and problem resolution
May interact with customers in person, as well as other departments.
Must be able to handle multiple tasks at once with attention to detail
Ability to work independently
Excellent people skills.
Assist with the preparation of ‘remote’ and ‘reserved’ registration and check-out of groups
Prints group no-show, in-house, and arrivals report on a daily basis
Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requests
Familiarity with daily hotel occupancy reports, status of available rooms, etc.
Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking
Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completed
Monitor all Master accounts to ensure that they are checked-in and extended as required
Ensures adherence to all Loews Hotels Star Service standards
Other duties may be assigned as business demands
Supportive Functions and Responsibilities
Maintains clean and excellent condition of Rooms Control & Back Office area and equipment
Maintains proper stock of all supplies in Back Office Area
Executes emergency procedures in accordance with hotel standards
Notifies appropriate individuals and departments of any problems or unusual matters of significance
Attends all appropriate hotel meetings and training sessions
Is polite, friendly, and helpful to guests, employees, and management
Promotes and applies teamwork skills at all times
Complies with all hotel standards, policies, and rules
Complies with safety regulations and procedures
Remains current on hotel information and changes
Qualifications
Excellent communication skills – oral and written
Excellent guest service skills
Knowledge of computer programs utilized in property management
Able to work a flexible schedule, including weekends and holidays
Experience:
Minimum one year experience as Front Desk Agent at a comparable quality property preferred
Website: https://loewshotels.com/
Headquarter Location: New York, New York, United States
Employee Count: 5001-10000
Year Founded: 1960
IPO Status: Private
Industries: Travel