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This position will oversee and direct a team of Executive Claims Specialists on the Complex Casualty team handling general liability, products liability, environmental, and healthcare claims. The position will report to the Senior Director who manages the Complex Casualty team and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Job Description

• Analyze and provide appropriate direction on coverage, strategic direction and resolution of complex high exposure claims.
• Review and approve reserves and settlements in excess of Specialist’s authority.
• Make recommendations regarding reserve changes to Senior Management.
• Develop and execute strategies focused on improving claim quality and delivering customer service.
• Recognize significant potential exposures on claims and prepare appropriate alerts to Senior Management and internal business partners.
• Ensure that team adheres to Fair Claims Practices Regulations and internal claims handling guidelines.
• Assess and evaluate performance of individual Specialists and team as a whole, providing feedback and addressing training needs.
• Prepare and distribute claim reports across all relevant product lines by collecting and summarizing claim data.
• Assist in the preparation of budgets, evaluation of expenses, and assessment of resource needs.
• Foster and encourage strong relationships with internal stakeholders including Underwriting and Actuarial.
• Promote and enhance strong relationships with customers.
• Participate in special projects as requested.
• Travel to other claim offices and conferences as required.
• Assist in training and mentoring of Specialists and Managers in Casualty Claims.
• Support Underwriting by advising on policy language and legal issues related to policy issuance.
• Regularly present to Underwriting and claims teams on topics relating to coverage and developments in the US litigation environment.
• Work with other departments within Markel including Underwriting, Claims Vendor Management, Actuarial, Finance, Risk Management and IT as an official representative from Casualty Claims.

Education

• Law degree required.

Certification

• Must have or be eligible to receive claims adjuster license.
• Admitted to practice law in at least one state.  

Work Experience

• Minimum of 15 years of claims handling and management experience or equivalent combination of education and experience.  

Skill Sets

• Superior claims technical skills and a strong understanding for product lines being directed.
• Strong understanding of insurance policy types across product lines, with a particular expertise in Casualty wordings and coverage.
• Excellent written and oral communication skills.
• Excellent analytical and problem solving skills.
• Excellent organization and time management skills.
• Ability to deliver outstanding customer service to both internal and external customers.
• Ability to work collaboratively and in a team environment.
• Ability to work autonomously and requiring minimal direction/oversight.
• Ability to take initiative and think strategically and creatively.
• Ability to excel under pressure and in high-intensity situations.
• High Strong desire for continuous improvement.
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word)

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.