The Red Hat Services team is looking for a Training Services Account Specialist to join us in the the Canadian market (Bilingual in English and French Canadian strongly preferred). In this role, you will work in a designated sales territory and collaborate with the area sales manager and Red Hat sales associates to execute sales activities for the Services team. You'll be responsible for managing a services business lifecycle from pre-sales through program delivery, including leading sales cycles, preparing project approach documents and proposals that include business and technical requirements as well as the appropriate solutions, schedules, delivery times, and cost. You will work with Red Hat's sales associates to guide consulting sales opportunities from qualification to closing, while managing all assigned projects and resources. The main objectives for this role are meeting bookings and revenue goals. As a Services Account Specialist, you'll need to be able to articulate the value Red Hat Services can deliver for customers. A tailored enablement path will be provided for the successful candidate. The successful candidate will be classified as a remote associate and will be expected to travel to meet with customers frequently.

The Training Services Account Specialist 3 exercises good judgment and is responsible for working independently with minimal instruction whilst making sound decisions to resolve moderately complex training sales and customer issues. This role proactively manages customer relationships, identifies and develops new training opportunities within existing accounts, and contributes to the development of training plans. The Training Services Account Specialist 3 plays a key role in driving training sales growth and ensuring customer satisfaction.

Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws

What You Will Do

• Grow your territory and diversify your business
• Accurately and consistently provide bookings and revenue forecasts for your territory
• Manage bookings and revenue goals across all practices; meet margin and use targets
• Collaborate with teams to design and implement complex, effective and high-impact solutions for Red Hat's customers
• Value sell solutions focused on delivering customer value
• Ensure successful delivery of programs
• Grow territory revenue base on a quarterly basis
• Manage escalations without supervision
• Negotiating Red Hat master services agreements and statements of work (SoWs) with customers and the Red Hat Legal team
• Proactively manage customer relationships, identifying and addressing training needs.
• Develop and present training proposals to customers, outlining solutions and associated costs.
• Manage the entire sales cycle for training offerings, from prospecting to closing.
• Collaborate with internal teams (sales, services) to develop and implement training plans for key accounts.
• Analyze training sales data to identify trends and opportunities for improvement.

What You Will Bring

• Experience with internal or external sales for Training services and solutions
• Knowledge of technical or business consulting practices
• Experience in project delivery
• Solid people management skills
• Experience adhering to agile methodologies within project teams
• Knowledge of application development and cloud solutions creation and delivery
• Experience and ability to speak at public conferences and meetups
• Ability to architect complex solutions using multiple products and technologies to deliver requested business
• (Bilingual in English and French Canadian strongly preferred)

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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