Job Title: Director of Operations – Retirement Plan Services

Compensation: $95,000-$100,000 salary plus 15-20% yearly discretionary bonus

Location: Austin, TX (Hybrid)
Department: Operations
Reports To: Senior Vice President of Operations
Job Type: Full-Time

Working Hours: 8:00am-5:00pm CST (Monday-Friday)

About Us:

HUB is a global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

About HUB Retirement & Private Wealth (RPW): 

We lead our communities with integrity, driven to make things better, both now and in the future. We serve, inspire, and thrive while maintaining an entrepreneurial spirit. We innovate, collaborate, and achieve success together, focused on the tomorrows for all.

Job Purpose:

The Director of Operations is responsible for leading and optimizing core operational functions supporting the administration of retirement plans, with direct oversight of Customer Service, Payroll Processing, and Participant Distributions. This role ensures operational excellence, regulatory compliance, and a high-quality service experience for plan sponsors and participants.

The Director will manage day-to-day operations while driving continuous improvement, scalability, and risk mitigation across teams and processes. This position works closely with Compliance, Technology, Accounting, and Client Service teams to ensure timely, accurate, and compliant execution of retirement plan transactions in accordance with ERISA, IRS, and DOL regulations.

We are the perfect fit if you:

• Enjoy team collaboration
• Thrive in a healthy company culture that recognizes success
• Want to learn and grow your current skill set
• Are seeking a progressive work environment at a rapidly growing organization
• Have a desire to help others protect their future
• Have an entrepreneurial spirit and are challenged by the opportunity to grow the business

Key Responsibilities:

Operational Leadership

• Provide strategic and day-to-day leadership for Customer Service, Payroll Processing, and Distribution teams.
• Establish performance standards, service level agreements (SLAs), and operational metrics to ensure consistent, high-quality service delivery.
• Drive operational scalability to support business growth and evolving client needs.

Compliance, Risk & Controls

• Ensure operational processes comply with ERISA, IRS, DOL, and applicable state regulations.
• Implement and maintain internal controls to mitigate operational, financial, and regulatory risk.
• Identify root causes of operational errors and implement corrective and preventive actions.

Process Improvement & Operational Excellence

• Identify opportunities to improve efficiency, accuracy, and scalability through process redesign and automation.
• Use operational data and KPIs to drive performance improvements and informed decision-making.
• Collaborate with Technology and Product teams on system enhancements impacting customer service, payroll, and distributions.

Team Leadership & Development

• Lead, coach, and develop managers and team members across operational functions.
• Foster a culture of accountability, continuous improvement, and client-focused service.
• Support workforce planning, training, and succession development.

Cross-Functional & Stakeholder Collaboration

• Partner with Client Relationship Management, Sales, Compliance, Finance, and Technology teams to support client needs and operational initiatives.
• Communicate operational performance, risks, and improvement initiatives to senior leadership.
• Support client onboarding, plan conversions, and large-scale operational changes.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or a related field, or equivalent industry experience.
• 3-5 years of experience in retirement plan operations or financial services operations, with experience in leading teams in customer service, transaction processing and operations.
• Strong knowledge of retirement plan administration, including payroll contributions and participant distributions.
• Working knowledge of ERISA, IRS, and DOL regulations.
• Experience with retirement plan recordkeeping platforms and payroll integrations.
• Proven ability to lead operational teams and drive process improvement initiatives.

Skills

• Strong operational leadership and people management skills.

• Excellent problem-solving and analytical abilities.
• Ability to manage multiple priorities in a deadline-driven, highly regulated environment.
• Exceptional communication skills with the ability to interact effectively with clients, vendors, and internal stakeholders.
• Detail-oriented with a strong focus on accuracy, compliance, and risk management.
• Customer-focused mindset with a commitment to service excellence.

Featured Benefits: 

• $95,000-$100,000 salary
• 15-20% yearly discretionary bonus
• Medical insurance, Vision insurance, Dental insurance, 401(k) plus match, Company Paid STD, Life Insurance, & parental leave
• Monday-Friday (8am-5pm)
• 2 weeks of vacation, sick leave, personal days, and floating holiday’s
• Hybrid schedule

Travel:

• No travel required

#LI-DH1

Department Business Operations

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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