Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Provide ongoing technical support and maintenance for production and development systems and software products.
- Configure services running on various platforms and implement technology at the operating system-level.
- Troubleshoot hardware/software issues across all server and network areas.
- Collaborate with software solutions/vendors/brands to ensure smooth operations.
- Assist in L1 and L2/ basic and intermediate level troubleshooting.
- Continuously update knowledge and skills to stay up-to-date with the latest technologies.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
- Good To Have Skills: Experience with virtualization technologies such as VMware or Hyper-V.
- Strong understanding of server administration and network protocols.
- Experience with Active Directory and Group Policy management.
- Knowledge of PowerShell scripting for automation.
- Familiarity with backup and recovery solutions for servers.
- Ability to diagnose and resolve hardware and software issues.
- Excellent problem-solving and communication skills.
Additional Information:
- The candidate should have a minimum of 3 years of experience in Microsoft Windows Server Administration.
- This position is based at our Jaipur office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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