Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition:

Responsible from order forecast and demand changes with customers. Responsible to make sure requests can be successfully ship on time.

Responsibilities:

•            Supervising and controlling new sales orders, identifying the key elements and communicate downstream for required actions.

•            Manage customer priorities, high priority back orders, back orders and past due.

•            Serving as primary contact for customer inquiries; primary escalation process.

•            Evaluate restrictions to meet the sales plan and communicate impact to Demand planning supervisor.

Degree Requirement: Bachelor's degree in Engineering from grade one University.

Skill Descriptors:

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Extensive Experience:

•            Advises on advanced data gathering and analysis methodologies and technologies.

•            Oversees data gathering and analysis activities within the organization.

•            Documents sources and validates the accuracy of data analysis by evaluating the pros and cons of data analysis methods used.

•            Implements procedures and policies within a data processing function.

•            Teaches others how to improve the validity and reliability of data used in various analyses.

•            Evaluates best practices of data gathering and analysis within the industry.

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Level Working Knowledge:

•            Contributes to short-term operational plans.

•            Anticipates and adapts to plan changes.

•            Monitors progress of work against plan as required to meet objectives.

•            Reports variances and makes agreed-upon corrections.

•            Under guidance, develops tactical plan for own direct responsibility.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Extensive Experience:

•            Seeks discrepancies and inconsistencies in available information; explains variances.

•            Organizes and prioritizes the sequence of steps to be taken to remedy the situation.

•            Identifies many possible causes for a problem based on prior experience and current research.

•            Quantifies the costs, benefits, risks and chances for success before recommending a course of action.

•            Approaches a complex problem by breaking it down into its component parts.

•            Chooses among a diverse set of analytical tools according to the nature of the situation.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

•            Delivers helpful feedback that focuses on behaviors without offending the recipient.

•            Listens to feedback without defensiveness and uses it for own communication effectiveness.

•            Makes oral presentations and writes reports needed for own work.

•            Avoids technical jargon when inappropriate.

•            Looks for and considers non-verbal cues from individuals and groups.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Extensive Experience:

•            Ensures capture of lessons to be learned from a problem-solving effort.

•            Organizes potential problem solvers and leads problem resolution efforts.

•            Uses varying problem-solving approaches and techniques as appropriate.

•            Contributes to standard practices for problem-solving approaches, tools, and processes.

•            Analyzes and synthesizes information and devises alternative resolution strategies.

•            Develops successful resolutions to critical or wide-impact problems.

Demand Management: Knowledge of processes and methods of Demand Management; ability to effectively sense, predict, plan for and manage the demand for products and services.

Level Working Knowledge:

•            Assists in the collection and preparation of required demand information.

•            Participates in the preparation of short-term demand management for a specific product or site.

•            Produces basic demand management reports for senior staff to reconcile the demand balances.

•            Summarizes and reports problems such as issues and concerns currently existing in demand management operations.

•            Uses tools, with guidance, to predict and plan demand, assess seasonal factors and trends and effectively influence demand.

Forecasting: Knowledge of forecasting tools, approaches and practices; ability to determine product demand and estimate production requirements and loads.

Level Extensive Experience:

•            Monitors effectiveness of sales and production forecasting systems; adjusts as necessary.

•            Advises others in the selection and implementation of demand forecasting and management software.

•            Trains others on implementing approaches for creating annual and long-term demand forecasts.

•            Integrates input from diverse sources to produce demand forecasts for multiple products or regions.

•            Selects appropriate forecasting techniques for each product line and plant.

•            Teaches others about the use and impact of historical data in forecasting.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Relocation is available for this position.

Posting Dates:

November 28, 2024 - December 12, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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