Workforce Management Planner

Posted:
1/4/2026, 8:23:18 PM

Location(s):
Cupertino, California, United States ⋅ California, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您,把握美高梅中國事業​機會,與金獅再闖另一座高峰。

Job Responsibilities:

  • Generate and update daily schedules for all MGM team members

  • Print daily duty sheets and staffing reports for departments as required

  • Update daily data entries in rostering software resulting from ad hoc changes

  • Undertake the administrative tracking and recording of all relevant information, correspondence and forms pertaining to employee’s schedules. This includes but is not restricted to employee leave, employee training, employee requests and task allocation

  • Ensure appropriate staffing levels are maintained

  • Effectively communicate any discrepancies to a senior Workforce Management employee in a timely manner

  • Assist senior Workforce Management employees with various projects

  • Adhere and comply with all company and departmental policies and procedures

  • Perform other job related duties as required

Job Requirements:

  • Customer service background and administrative experience preferable

  • At least one year of computer proficiency is required

  • High school graduate or above

  • Excellent language skills in English, Mandarin and Cantonese

  • Knowledge of Microsoft Office suite of products in particular MS Excel

  • Experience with using Workforce management software is an advantage

  • Must be able to work various shifts including weekends and holidays