We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
Manager, Celonis Services (Public Sector)
The Team:
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise.
The Role:
The Manager, Professional Services (Public Sector) is responsible for driving successful deployments of the Celonis technology across all customers in the region. As a Services Leader, you will lead an organization including consultants and engagement managers to fulfill the strategic and operational objectives of our field consulting team. You have a passion for technology, solving complex customer problems, and developing high performing teams. You have a growth mindset and strive for a role that encourages you to continuously expand your knowledge and think creatively.
The work you’ll do:
- Lead and manage a team of 5-10 Consultants based within the vertical
- Ensure timely and high-quality deployments of the Celonis technology that meet customer requirements, accelerate time to first value and drive measurable business impact
- Communicate with customer stakeholders, handle escalations and navigate challenging situations with positive and balanced results
- Ensure that the Celonis Services team is fully enabled and leverages the appropriate capabilities on customer deployments to maximize value of Celonis solution
- Manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
- Ensure services deliverable quality with high utilization rates
- Continuously improve and enhance the implementation methodology to drive efficiency and consistency
- Recruit and develop a high-performing Celonis Services team, developing career paths for team members that allow for growth and development within and beyond the Celonis Services team
- Work collaboratively with and influence other departments, especially Product, Sales and Value Engineering, to promote customer satisfaction and achieve business unit and company goals
- Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and enablement across your team
The qualifications you need:
- Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics projects
- Significant experience in driving successful software deployments at enterprise customers across different industries
- A deep understanding of enterprise customer relationships
- A top-performer with demonstrable past success achieving relevant targets and KPIs
- Proven experience in designing and implementing initiatives and infrastructure to scale top-performing professional services teams
- Demonstrated experience in recruiting, motivating and retaining top talent
- Excellent communication skills, collaborative (team-focused) mindset, high levels of EQ and IQ
- An entrepreneurial approach, self-aware and an inspiring character with great energy
- Secret Security Clearance
**Visa sponsorship is not offered for this role.**
What Celonis Can Offer You:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us:
Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Equal Opportunity at Celonis:
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
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