About the Role

We are seeking an experienced Business Analyst with a strong background in retail environments, hands-on discovery expertise, and proven delivery capability in Agile settings. This role is ideal for someone who thrives in collaborative workshops, can translate complex business needs into actionable requirements, and is comfortable navigating fast-paced, customer‑centric operations.

You will work closely with cross-functional teams—including product owners, subject matter experts, technical teams, and operational stakeholders—to analyse problems, define solutions, and support successful delivery of initiatives.

Key Responsibilities

• Conduct end-to-end business analysis across complex initiatives, including current-state assessment, future-state design, gap analysis, and process mapping.
• Elicit, document, and validate business, functional, and non-functional requirements.
• Translate business needs into clear user stories, acceptance criteria, and supporting artefacts.
• Facilitate stakeholder engagement and collaboration across technology, operations, and business teams.
• Support solution design discussions and ensure alignment with business objectives.
• Work with delivery teams to ensure requirements are understood, feasible, and implemented correctly.
• Participate in user acceptance testing (UAT) planning, support, and defect triage.
• Maintain traceability of requirements throughout the delivery lifecycle.
• Create and maintain documentation, process flows, and business rules.

Skills & Experience

Essential

• Strong facilitation, communication, and stakeholder management skills.
• Proficiency in requirements elicitation, business process modelling, and gap analysis.
• Ability to work independently and collaboratively in cross-functional teams.
• Strong analytical thinking and problem‑solving capability.

Desirable

• Exposure to digital transformation or retail technology projects.
• Experience working with data insights and supporting data-driven decision making.
• Understanding of customer experience design, service design, or lean ways of working.
• Ability to identify potential automation opportunities
• Supports solution design discussions to ensure automation considerations are understood early.

At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2024-2025 and Bronze Accredited with the Australian Workplace Equity Index.

At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at [email protected]

** Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned.**

To find out more about our current opportunities follow us on LinkedIn or view our careers page.