Practice Experience Manager-San Jose, CA (Bay Area)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Practice Experience Manager, you will be responsible for increasing territory revenue by selling Alcon's vision care portfolio of products. This is achieved by promoting Alcon’s innovative technology and partnering with Eye Care Practitioners using a needs-based selling approach to match Alcon products with doctor and patient needs.

Responsibilities:

• Account Management: Develop and grow relationships with customers to help generate new opportunities and ensure all customer demands are met, helping to advance business within the practice. You will create and execute strategic plans and routing schedules for the territory to capitalize on revenue from the highest potential customers. 
• Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation. 
• Sell Customer Propositions: Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale to gain the customer's agreement. 
• Promoting Customer Focus: Work collaboratively with colleagues to create executional plans to help meet customer and organization needs. 
• Marketing Execution: Execute marketing plan for specific products to help change customer behavior, driving adoption of product.  

Competencies:

• Builds Networks: Maintains relationships across a variety of functions and locations; Draws upon multiple relationships to exchange ideas, resources, and know-how.
• Resourcefulness: Manages resources (people, funding, material, support) to get things done; Orchestrates multiple activities simultaneously to accomplish a goal; Gets the most out of limited resources; Applies knowledge of internal structures, processes, and culture to resourcing efforts.
• Values Differences: Seeks to understand difference perspectives and cultures; Contributes to a work climate where differences are valued and supported; Applies others' diverse experiences, styles, backgrounds, and perspectives to get results; Is sensitive to cultural norms, expectations, and ways of communicating.
• Promoting Customer Focus: Work collaboratively with colleagues to create executional plans to help meet customer and organization needs. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers solutions that meet customer expectations; Establishes and maintains effective customer relationships
• Cultivates Innovation: Comes up with useful ideas that are new, better, or unique; Introduces new ways of looking at problems; Can take a creative idea and put it into practice; Encourages diverse thinking to promote and nurture innovation

Key Performance Metrics:

• Attainment of quarterly and annual sales quotas
• Call metrics including reach and frequency to targeted accounts
• Compliance to regulations

What you will bring to Alcon:

• Education: Bachelor’s Degree or equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.)
• Preferred 2 years related selling experience in medical device sales, medical sales, or business to business sales
• The ability to fluently read, write, understand, and communicate in English

How can you thrive at Alcon:

• Uncapped commissions and earning potential
• Career growth opportunities both in role and throughout the organization
• Best in class benefits package including health, life, retirement, flexible time off, and much more!

  

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Total Rewards

Alcon’s Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value.  The first layer of our rewards program is compensation.  We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population.  Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness.  To learn more about Alcon’s Corporate Social Responsibility including our Total Rewards, click here

  

Pay Range

$85,200.00 - $127,800.00

  

Pay Frequency

Annual

  

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.