Key accountabilities
• Contribute to managing the lifecycle of IT process (Change, Problem, Capacity…) and assist operational teams in resource planning
• Analyze and resolve IT related issues and queries with the business
• Ensure the necessary supporting documentation report on IT process is accurate and meets the required standards in a consistent, professional and measurable manner
• Create customer reports and perform analysis and regular KPIs
• Advise teams on missing or required information needed to assess the production of internal IT process
• Provide technical support to internal and external users of IT applications and hardware.
• Liaise with senior staff to advise projects of existing demands on the live production services
• Work with customers to ensure Service Level Agreement (SLA) levels are maintained
• Answer performance and capacity issues that affect the live production environment

Your profile
• Strong problem-solving and analytical skills
• In-depth knowledge in either capacity planning, IT problem solving, IT change
• Preferably hold ITIL certification
• Possible Linux, data warehouse (Unix, Oracle) and scripting experience
• Flexibility and ability to work in environments with changing priorities

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.