BASIC FUNCTIONS: This entry-level position performs basic systems engineering assignments. This position is also responsible for management support and triage.

QUALIFICATIONS:

• Bachelor's degree

• Experience in either ServiceDesk/IT Support role for 3-5 years or Systems Engineering/Administrator role for a year.

• Problem-solving skills.

• Knowledge of operating systems such as Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure, prreferably Linux.

• Knowledge of virtual server environments/cloud environment (preferably AWS).

• Ability and desire to learn new processes and technologies.

• Good oral and written communication skills

• Knowledge of scripts for automation an advantage

• Knowledge in ITIL best practices and framework an advantage

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
  
  ACCOUNTABILITIES:

• Apply basic problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.

• Apply basic knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).

• Diagnose basic system performance problems.

• Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.

• Develop lists/scripts for the execution of commonly used processes and automation of simple tasks.

• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.

• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.

• All other duties as assigned

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