Job Description

• Learn payment procedures, payment terms, collection process and finance documentation.  
• Understand travel agent profiles, payment schedules, credit terms and payment deadlines. 
• Learn to update and maintain payment trackers and monitor outstanding balances. 
• Prepare and send payment reminder emails to travel agents before payment due dates. 
• Follow up on outstanding payments and update collection status accordingly. 
• Verify proof of payment received from agents and update internal records. 
• Assist in matching payments received against invoices and booking records. 
• Monitor agents requesting payment extensions and update approval status. 
• Prepare weekly outstanding payment reports and collection summaries. 
• Organise payment records, supporting documents and maintain proper filing. 
• Performance review and feedback session with supervisor. 
• Handle payment reminder emails independently under supervision. 
• Coordinate with Finance and Sales teams regarding outstanding collections. 
• Assist in monitoring ageing reports and overdue payment status. 
• Prepare overdue payment summaries for escalation to management. 
• Support daily finance and administrative activities during peak periods. 
• Improve payment trackers and reporting accuracy. 
• Draft professional emails for payment reminders, follow-ups and payment confirmations. 
• Identify opportunities to improve payment monitoring and collection processes. 
• Assist with month-end payment reconciliation and reporting. 
• Verify payment records, update databases and ensure documentation accuracy. 
• Manage assigned payment monitoring tasks with minimal supervision. 
• Work closely with Ticketing, Sales and Finance on payment-related matters. 
• Complete assigned improvement project or collection analysis report. 
• Final performance review, knowledge sharing and internship completion.