The mission of the Technology and Cyber Compliance and Operational Risk Office (TCCORO) is to drive comprehensive and consistent practices designed to identify, measure, monitor, report and manage operational and compliance risks while promoting the implementation of actions to address root causes which may lead to unintended operational losses or regulatory breaches. TCCORO provides subject matter expertise to challenge Enterprise, Infrastructure, and Technology entities across the firm. In line with the Operational Risk Management (ORM) and Independent Compliance Risk Management (ICRM) frameworks, we aim to ensure that the internal controls that are designed to mitigate technology and cyber risks are managed, mitigated, and aligned with our risk appetite.

The Tech & Cyber Risk - Regulatory & Governance Management Officer is part of the Risk Analytics and Regulatory Reporting team which serves as TCCORO’s program management and reporting function, deploying in-depth analysis, business process re-engineering, and problem solving to support executive planning, execution, and decision making. The Tech & Cyber Risk - Regulatory & Governance Management Officer will be responsible for developing, coordinating, and finalizing all TCCORO governance reporting deliverables. In addition, this role will assist with Regulatory inquiries and associated activities across the organization. A successful candidate will have experience in global financial services and proven expertise in presentation design, regulatory engagements, executive messaging, governance reporting, and project management. The ideal candidate will have proven experience crafting messages for executives focusing on critical risks and success factors in a way that resonates with senior leadership.

Responsibilities:

• Leads Governance Reporting related responsibilities from receipt of request to final delivery, including tracking, planning, coordinating, drafting, and distributing all related deliverables to meet expected target dates for applicable risk and control forums.
• Serves as TCCORO’s Governance Delegate to liaise between internal executive management and other risk functions.
• Prepares communications and reports, and develops associated presentations for senior management, stakeholders, and regulatory engagements.
• Contributes to the design, roll-out and governance of various reporting solutions.
• Supports the ongoing program management of governance activities across the TCCORO organization (i.e., tracking of deliverables for all committees, forums, working groups, regulatory inquiries, etc.)
• Identifies opportunities to enhance and contribute to the implementation of common processes and integrated technology platforms.
• Presents findings and analysis in a polished manner that is easily understood by internal and external business professionals at all levels.
• Executes ad-hoc activities for the TCCORO organization, including but not limited to drafting materials for presentations to senior leadership, coordinating deliverables related to audits and examinations, and maintaining associated data for executive reporting.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Proven experience in the Regulatory Interaction space (i.e., Exam coordination, Meeting materials, Follow Up Requests, Ongoing Supervision, ad hoc requests, etc.)
• 10+ years of relevant experience in Banking, Finance, or related consulting with a focus on governance, communications, and regulatory engagement responsibilities.
• A penchant for story telling using data and visualizations to socialize findings and insights to key executives and stakeholders.
• Strong written and verbal communications skills including the ability to track deliverables and articulate complex problems and solutions through concise and clear messaging; developed communication and diplomacy skills are required to guide, influence, and potentially convince others, in particular colleagues in other areas and occasional stakeholders (i.e., Internal Audit, Citi’s Regulatory Agencies, etc.).
• Ability to effectively prioritize complex projects and the skills to adapt quickly to new challenges and concepts, capable of navigating ambiguity and problem-solving issues in a heavily matrixed corporate environment.
• Highly organized and motivated self-starter with strong attention to detail and a teamwork-oriented approach
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization within and across project teams, functions and business units under tight timelines.
• Proficiency in MS Office applications (advanced expertise in Excel, PowerPoint, SharePoint, Teams a plus).

Education:

• Degree in finance, accounting, analytics, operations research, statistics, mathematics, or related data science or finance / economics with relevant work experience. Master’s degree preferred.
• Relevant certifications a plus.

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Primary Location:

Wilmington Delaware United States

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Primary Location Full Time Salary Range:

$156,160.00 - $234,240.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jan 16, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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