Application Production Support (Payments)- 24/7 Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

This team manage SaaS payment environment. Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem analysis and resolution, change deployment and certification, application performance, application operations management and development support.

What you will be doing:

• Analyses the diagnostic data and find the root cause of the problem in case of any issues on production application environment.
• Providing support on requests as per priority/severity created in ticketing tool as part of daily operations support.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Coordinating Application code migration across environments to ensure continued and synchronized functionality.
• Actively participate in all stages of the product development process, including designing, building, and testing.
• Establishing the root causes of application errors and resolving them to the best possible approach.
• Supports internal customers by responding to help desk calls, performing night on call activities as requested and completing.

What you bring:

• Should have 6 to 10 years of experience on L3 Production/Application support.
• Good Experience in AWS and payments processing through Inbound Request for Transfer (IRFT) which includes (MT101, MT103, MT202, MT940/MT950) Statement messages, Common group messages (MTn91, MTn92, MTn95, MTn96 and MTn99) in TRAX.
• Build an in-depth understanding of commonly used Industry standard payments format ISO2022 SWIFT File Act, Interact, FIN/MT and how they are used and processed.
• Responsible to establish RMA (Relationship Management Access) set up in SWIFT Alliance Access (SAA SWIFT) on behalf of SSB clients.
• Willing to work in 24/7 Rotational shift in Hybrid Model

Added bonus if you have:

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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