Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are proud to deliver best-in-class payment technology and software solutions.

Global Payments is dedicated to providing the most reliable and technologically innovative solutions for any business seeking to develop a comprehensive package of services for accepting transactions with debit, credit, or prepaid cards. In Greece, we conduct business through our joint venture with the National Bank of Greece, NBG Pay. NBG Pay provides customers with an innovative, cost effective and secure payment solution to grow their business. Services include the authorization, clearing, and settlement of credit, debit and prepaid card transactions between cardholders and merchants.

Join us at a modern fintech company pioneering a new era of payment technologies.

In Greece we conduct business through our joint venture with the National Bank of Greece, NBG Pay. NBG Pay provides merchant acquiring services to small, medium, large and corporate merchants across Greece. Services include the authorisation, clearing, and settlement of credit, debit and prepaid card transactions between cardholders and merchants.

We are currently seeking a E-commerce Support Specialist to join our Operations team. The role focuses on supporting the day-to-day operation of our e-commerce platform, ensuring smooth order processing, accurate product and content management, and close collaboration with the Customer Service team to deliver an excellent customer experience.

About the role

• Troubleshoot e-commerce merchant issues related to integrations, log in etc

• Respond to inquiries via email or phone. Resolve complaints promptly and professionally, escalating complex issues when necessary.

• Assist merchants with platform setup and onboarding

• Monitor platform performance and escalate incidents when required

• Work closely with technical and product team to resolve issues efficiently

• Document issues, solutions, and FAQs to improve internal knowledge base.

• Identify recurring issues, propose process or system improvements.

• Ensure customer inquiries are resolved efficiently and in line with internal processes

• Assist in preparing reports related to performance-commerce platform

• Flag system issues, bugs, or inefficiencies and collaborate with internal or external stakeholders for resolution

The duties listed are indicative and not restrictive.

About you

• University Degree in business administration, economics or related quantitative field

• 3+ Previous experience in e-commerce operations, support, or a similar role

• Strong understanding of e-commerce order lifecycle and customer journey

• High attention to detail and strong organizational skills

• Ability to work cross-functionally with Customer Service, Logistics, and Tech teams

• Comfortable working with e-commerce platforms, OMS, CRM, or ERP systems

• Strong problem-solving skills and a proactive mindset

• Excellent written and verbal communication skills in English

For more information regarding the personal data that  Global Payments collects during the application process as well as the way such data are processed, please visit the Privacy Notice

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].