We transform our clients' operations through technology and data thanks to a team of over 740,000 people worldwide. If you feel you can take on the challenge and would like to join a Great Place To Work®, Accenture is your place.

We are looking for an Customer Success Representative to join our growing office in Malaga. The right candidate will join a fun and energetic team that offers digital marketing expertise to the European market and will be an integral part of growing our business.

Job Purpose: Provide support to unmanaged advertisers using Ads ManagerAd Studio

Responsibilities:

• Support for Advertisers: Provide first-level assistance to advertisers using Ads Manager/Ad Studio, ensuring timely resolution and positive client experiences.
• Query Management: Handle chat-based queries, requests, and feedback with critical thinking and tailored responses, supplemented by templates when necessary.
• Sales Opportunities: Identify and act on sales opportunities, either by passing them to the Sales team or providing consultative support directly.
• Product Knowledge: Deliver accurate and detailed knowledge of Ads Manager/Ad Studio products to advertisers.
• Issue Escalation: Log issues in internal systems and escalate technical queries to support teams.
• Ad Hoc Tasks: Perform occasional tasks outside the regular chat queue.
• Billing Support: Set up invoicing, submit ICRs, address billing queries, and process refunds for eligible advertisers.
• Fraud Prevention: Detect and mitigate fraudulent activity.

Requirements

• Experience: At least 1 year of experience as a chat customer success representative in a similar role.
• Languages: Native fluency in German (C2 level).
• English proficiency at B2 level or higher is required.
• Skills: Quick learner with attention to detail, critical thinker capable of crafting personalized responses, excellent troubleshooting and problem-solving abilities, and strong written and verbal communication skills.
• Interest and Motivation: Interest in advertising and marketing, highly motivated, proactive, adaptable to change, and a team player who can also work independently.
• Additional Skills: Prior experience with Salesforce case management is a plus.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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