Job Title: NOSC Infrastructure Tier 2 Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is seeking an experienced Tier II NOC Engineer within a 24x7x365 enterprise network operations security center (NOSC) supporting a federal government customer. The Tier II NOC Engineer will be responsible for providing network administration and operational support for a large and dynamic enterprise network, as well as performing analysis and troubleshooting of network incidents with the objective of minimizing interruptions and outages for end users to mission critical communications and resources.

Shift: Mon – Fri, 8am – 4pm **Must be flexible and able to be on-call when scheduled

Location: Nebraska Ave Complex (3801 Nebraska Ave NW, Washington, DC 20528), *but currently remote.

Responsibilities:

•              Leverage industry experience to provide operational support to maintain overall health and performance of enterprise network components, to include LAN, WAN, firewalls, VPNs, and other network platforms.
•              Monitoring of network performance dashboards to proactively detect potential network degradation events and outages.
•              Investigate and diagnose incidents to restore network services as quickly as possible, ensuring all incident details and restoration steps are thoroughly documented in the ServiceNow ticketing platform.
•              Lead root cause analysis efforts and draft After Action Reports as requested.   
•              Implementation of approved network enhancements, firewall and whitelisting requests, and other network updates in accordance with the Change Management process.
•              Routinely collaborate with Government Leads, Watch Officers, and other Operational Teams in the communication and investigation of high priority troubleshooting efforts using the appropriate escalation procedures
•              Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix
•              Work with vendor engineering teams in the investigation of complex hardware and software issues and initiate RMAs for failed hardware components as necessary
•              Provide guidance and assist in the development of junior NOC engineers with over-the-shoulder training and the creation of knowledge articles.
•              Perform all tasks in accordance with established team Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs). 



Qualifications:

Required:

•              Ability to obtain DHS Entry on Duty (EOD)
•              Bachelor’s degree + 8 years of experience
•              Relevant network/NOC work experience
•              CCNA certification
•              In-depth understanding of network infrastructure topologies, security policies, firewalls, and L2/L3 switch and routing infrastructure.
•              Experience with network security, including firewalls, IDS/IPS, and vulnerability assessment & remediation.
•              Experience using network management and analysis tools such as SNMP probes, network taps, and packet analyzers.
•              Working knowledge of following the network tools/platforms: Broadcom Spectrum and CA PAM platforms, ServiceNow, SolarWinds, Splunk, NetScout, Grafana, HP Network Automation (HPNA) or similar tools/platforms
•              Experience with the configuration and support of Palo Alto firewalls
•              Experience with the configuration of BlueCoat proxies
•              Experience using ServiceNow or similar ticketing systems.
•              Ability to work independently as well as part of a team.

Desired:

•              Previous experience supporting Zscaler (configuring, troubleshooting, etc.)
•              Previous experience with SDWAN
•              Previous experience with Site-to-Site VPNs.
•              Desired Certifications:
•              CCNP
•              ITIL 4 Foundations
•              Security +

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$84,900 - $178,400