Bilingual Collections Representative

Posted:
12/11/2024, 4:53:32 AM

Location(s):
Ontario, Canada ⋅ Mississauga, Ontario, Canada

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Location(s): Greater Toronto Area
Job Schedule: Full-time, Hybrid.
Degree Level: Bachelor - preferred
Visa Sponsorship: Not Available

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation.

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.  

Learn more about Nissan’s future here: https://www.youtube.com/watch?v=EDJ3GVA1QRw


We are currently looking for a Bilingual Collections Representative to join our team in Mississauga, ON (Hybrid).


This role will be responsible for maximizing recoveries while minimizing collection losses. Incumbent will be responsible for working with and monitoring the activities of Legal counsel, bailiff and other vendors in effort to recovery NCF security and establish repayment schedules with debtors.
 

A Day in the Life:   

  • Collection calls and/or correspondence on past due accounts greater than 5 days. Make arrangements to bring their delinquent accounts current.

  • Provide customer service regarding collection issues, process, and review account adjustments, and resolve client discrepancies.

  • Finalize vendor invoices – Once approved invoices are received from supervisors; ensure accuracy of information input by vendor.

  • Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers and team on a daily basis.

  • Identify accounts that require additional research or skip tracing. Take necessary action to ensure the account is contacted in a timely basis.

  • Answers incoming calls from customers and dealers regarding inquiries.

  • Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls.

  • Perform other assigned tasks and duties necessary to support the Collections department.


Who We’re Looking for:      

  • Excellent English and French communication skills, both verbal and written

  • University degree is preferred.

  • Experience working in Collections OR Accounts Receivables

  • Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems is required.

  • Able to multi-task, good analytical skills and have an eye for detail and accuracy.

  • Must be Eligible to work in Canada, as NCI does not provide any sponsorships.


What You’ll Look Forward to as Bilingual Collections Representative at Nissan Canada:

  • Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.

  • Be where you need to be: Feel empowered at work with our "Be where you need to be" approach to work based on your role. This offers a realistic, modern approach to work based on the expectation for the position.

  • Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

The Nissan Way sets our company's way of doing things, with the values underpinning how we can work together to achieve success.  Explore more here: https://www.nissan-global.com/EN/COMPANY/LIFE_AT_NISSAN/

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the sixth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time. **

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Mississauga Ontario Canada