Sales Development Representative

Are you motivated by building new business opportunities and connecting prospects with solutions that address their needs? Do you enjoy outbound outreach, discovery conversations, and collaborating closely with Sales teams to generate qualified pipeline? If you are organized, goal-oriented, and confident communicating with customers, this opportunity may be a fit for you.

As a Sales Development Representative, you will be responsible for engaging prospective customers through outbound phone calls and multi-channel outreach. The role focuses on qualifying opportunities, setting high-quality appointments for the Sales team, maintaining accurate CRM information, and contributing feedback that improves outreach strategies and campaign performance.

About the Role:

In this opportunity as a Sales Development Representative, you will:

• Make outbound phone calls and conduct multi-channel outreach to prospects to schedule qualified appointments.
• Use discovery and qualification techniques to ensure meetings meet Sales team standards.
• Collaborate with Sales to refine messaging, outreach sequences, and campaign performance.
• Share feedback on tools, talk tracks, and campaigns based on prospect conversations.
• Maintain accurate CRM documentation and provide clear handoffs with next steps.
• Track qualifying data in the CRM.
• Minimize lead response time.
• Pilot new sales enablement tools.

Your Goals

• Number of appointments held.
• Total pipeline created.
• Total revenue from deals closed through appointments set.
• Lead response time.
• Accurate qualification data captured in the CRM.

About You:

You are a fit for the Sales Development Representative role if you have the following required qualifications:

• One or more years of B2B or B2C inside sales experience.
• Experience with outbound prospecting and generating new business.
• Strong communication and influencing skills, with the ability to tell a story with enthusiasm.
• Strong time management and organizational skills.
• Proficiency with Microsoft Office, sales automation tools, CRM platforms, and/or web-based software programs.
• Goal-oriented approach and drive to succeed.
• Technical aptitude to learn products, solve problems, and relate to customers.
• Collaborative and team-oriented mindset.
• High school diploma or equivalent.

Additional preferred qualifications include:

• Four-year degree, such as a BA or BS.
• Previous experience supporting US customers.

Location: Mexico City (CDMX)

To apply, please upload an updated resume in English.

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com