Order Management Intern (mixed shift)

Posted:
9/2/2024, 5:00:00 PM

Location(s):
Lesser Poland Voivodeship, Poland

Experience Level(s):
Internship

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.


Department Overview

Supply Chain structure which is currently being dynamically developed here in Cracow. At Fixed Video team, supporting Canadian and US processes, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance.

We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact of the safety of people and businesses globally.

We believe that diversity spawns innovation – the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you!


Job Description

The Order Management Intern must thrive in a fast-paced, time-sensitive environment and work well under pressure. This individual must have strong attention to detail, advanced decision-making skills, advanced customer service skills and be able to work independently as well as within a team environment.

Responsibilities include:

  • Acts as the Voice of the Customer

  • Customer service

  • Brings the needs of the customer to the forefront ensuring first contact resolution

  • Verification of Purchase Order accuracy with a thorough understanding of all customer fulfillment requirements

  • Accurate entry of order data into SAP from Salesforce, OCR, EDI, email

  • Process, follow through and ensure on time fulfillment of orders

  • Resolve all backlog issues including order hold release, product or item number discrepancies and missing purchase order detail requirements

  • Providing timely order status information to customers

  • Communicating all needs for Customer orders to cross functional team members

  • Maintaining, updating and communicating Customer Record changes in Salesforce and SAP

  • Handle administrative tasks as assigned during the internship


Basic Requirements

  • Business fluent English - required

  • Student status

  • Willingness to work US working hours (2 PM - 10 PM local Krakow time)

  • Some work experience in relevant field and customer focused environment will work in candidate's benefit

  • Good knowledge about MS office/Google Workspace

  • Excellent time management

  • Dynamic, creative and good ability to present and assert oneself

  • Excellent communication skills, self motivated and able to work under pressure

  • High rate of sensitivity of the mentality, business culture and practices in a multicultural environment

  • Knowledge of SAP operating system will work in the candidate's benefit.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

Also, to reward your hard work you’ll get:

  • Flexible working hours,

  • Late-shift bonus,

  • Hybrid mode,

  • Comfortable working conditions (high class offices, parking space),

  • Competitive salary package,

  • Strong team-oriented culture,

  • Contract of employment,

  • Private medical & dental coverage,

  • Life insurance,

  • Multikafeteria with optional Multisport Plus,

  • 1000 PLN for spectacles,

  • Employee Pension Plan (PPE),

  • Trainings and broad development opportunities,

  • Volleyball field and grill place next to the office,

  • Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.,

  • Access to wellness facilities and integration events,

  • Motorola Solutions is supporting CSR activities and encourages employees to participate.


Travel Requirements

None


Relocation Provided

None


Position Type

Intern

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].