Posted:
8/29/2024, 7:28:00 AM
Location(s):
Oregon, United States ⋅ Portland, Oregon, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
Starting a new job can be daunting! There are so many new tools and processes to absorb, not to mention all the industry lingo! At OpenTable, we recognize how significant it is for employees to not only learn the procedural aspects of a job but to also appreciate the scope and impact of the role before they can really help our customers. That’s why we’re looking for a seasoned trainer to help new and existing employees master the skills they need to drive outstanding customer experiences.
As an Account Manager Trainer for Restaurant Sales & Services at OpenTable, your primary responsibility will be in delivering comprehensive training programs to AM and AMCQ roles passionate about sales skills, sales process, customer experience, customer support techniques, and standard processes to positively influence Account Management critical metrics. You will play a pivotal role in crafting the success of team members by equipping them with the knowledge and skills vital to excel in their roles. Ideal candidates possess a deep understanding of sales techniques, customer service standard methodologies, and onboarding processes and can inspire and empower employees to achieve outstanding results.
Applicant must reside within one hour of an airport.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $65,000 - $75,000 USD.
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Website: https://www.opentable.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 501-1000
Year Founded: 1998
IPO Status: Delisted
Last Funding Type: Series C
Industries: Hospitality ⋅ Internet ⋅ Reservations ⋅ Restaurants