Job Description:

Job Description: Platform Architect (Enterprise Service Catalogue)

Key Responsibilities:

Architect and Design Solutions:

• Design and implement comprehensive ServiceNow solutions with a focus on the Enterprise Service Catalogue.
• Develop technical architecture and frameworks to support the enterprise-wide deployment of ServiceNow.

Platform Management:

• Oversee the health, stability, and performance of the ServiceNow platform.
• Ensure best practices are followed for configuration, customization, and development.

Collaboration and Stakeholder Engagement:

• Work closely with business stakeholders to gather requirements and translate them into technical solutions.
• Collaborate with other IT teams to ensure seamless integration with other systems and platforms.

Technical Leadership:

• Provide technical guidance and mentorship to development teams.
• Stay updated with the latest ServiceNow features, functionalities, and best practices.

Governance and Compliance:

• Ensure compliance with company policies, standards, and regulatory requirements.
• Develop and maintain documentation related to the architecture, design, and implementation of the ServiceNow platform.

Problem Solving and Support:

• Address and resolve technical issues and challenges related to the ServiceNow platform.
• Provide support for ServiceNow upgrades, patching, and new releases.

Qualifications:

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• Minimum of 7 years of experience in ServiceNow platform architecture and administration.
• Proven experience with ServiceNow Enterprise Service Catalogue module.
• Experience with IT Service Management (ITSM) and IT Operations Management (ITOM).

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
• Service Catalogue.
• Experience in Agile or DevOps environments.
• Knowledge of ITIL practices and certifications.

Technical Skills:

• Proficient in ServiceNow platform capabilities, including workflow configuration, scripting, UI policies, data policies, client scripts, business rules, and ACLs.
• Strong understanding of web technologies (JavaScript, XML, HTML, and CSS).
• Familiarity with integration technologies such as REST/SOAP APIs.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Working Conditions:

Flexibility to work outside normal business hours to meet project deadlines or address critical issues.

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