About us: 

Citi Analytics Information Management was established in 2003 and is located across multiple cities in India –Bengaluru, Chennai, Gurgaon, Mumbai, and Pune. It is a global community that objectively connects and analyses information to create actionable intelligence for our business leaders. The function balances customer needs, business strategy and profit objective using best in class and relevant analytic methodologies. We are a fast-growing organization penetrating multiple functions across marketing, risk, compliance & treasury services. 

Core Responsibilities: 

• Develop and maintain reporting systems to track key performance and metrics relevant to US Personal Bank organization’s goals and objective. Collaborate with cross-functional teams to ensure accurate and timely delivery of the reports and dashboard. 

• Rationalize, Enhance, Transform, and automate reports as required by business teams. Perform adhoc analysis and root cause analysis to address specific reporting/business challenges. 

• Interpret data to identify trends, patterns, and anomalies, and provide insights to stakeholders to support informed decision-making. 

• Translate data into customer behavioral insights to drive targeting and segmentation strategies and communicate clearly and effectively to business partners and senior leaders. 

• Individually collaborate & manage end-to-end project communication with onsite business partners and team in India. 

• Ability to lead projects and mentor a team of analyst maintaining high quality work. 

• Ensure data accuracy and consistency through following standard control procedure and adhere to Citi’s Risk and Control guidelines. 

Experience and Expertise Required: 

• 6+ years of experience in BigData systems, Hive, Hadoop, Spark (Python) and cloud-based data management technologies. 

• Proficiency in SQL, Excel, and data visualization tools such as Tableau, Power BI or similar software. 

• Know-How of digital channels, marketing and various methods / tools business use to reach and engage with their audience.  

• Expertise in using Google Analytics / Adobe Analytics to track and report website traffic, funnel performance and journey analytics.  

• Proven experience as an analyst, with a strong background in reporting and data analysis. 

• Excellent communication and stakeholder management skills, with the ability to create presentation, present reports, findings, and recommendations to diverse audiences. 

• Proven ability to manage projects and mentor team. 

• Contribute to organizational initiatives in areas including competency development, training, organizational building activities, etc. 

Educational Qualification: 

• Bachelor's degree in computer science, Engineering, or related field   

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. 

Position: C11