Date Posted:

2025-11-27

Country:

Namibia

Location:

21 Mozart Street,2151 Windhoek,Namibia

Key Responsibilities:

Recovery Target

• Achieve net unit gain of 5 units per month, it is important that the incumbent understands that the responsibility will be on the employee to create own contracts and signing of the recovery of opportunities of the units.
• Align with the credit controller and ensure that all collections are maintain as per the credit controller and the sales representative .
• Ensure 100 % completion of all the service per month.

• Ensure that all Ropes & safety gear checks are maintained and repaired and ready for inspections as per local regulation.  
• All PUI’s to be attended too before due date. 
• All Annex B items to be completed within 60 days
• All units to have compliant / valid Annex B certificates
• FPA audits & All safety related checks (PPE) to be conducted as per company set target for 2023
• Executing service T repair work with the in-house team (must increase in-house repair work by 30%, in return decrease subcontractor costs).

Maintenance of the Units (Elevator & Escalator)

• Maintain 100% of service of the units for the month
• Verify that the quality of the unit is verified every 2 years.  This needs to be done via the Elevator Survey. The survey needs to be done in conjunction with the lift mechanic.
• The 1st survey form needs to be given to the mechanics and the 2nd survey form needs to be kept on the site.
• Service Manager needs to ensure that the survey is closed out within 90 days.
• Management of his portfolio ensure that units in the field is the correct number of units that is reflected on JDE.

 Selling of T & S Execution (Lead forms)

• Service Manager to ensure that all the leads are received from the mechanic
• Rate of success, for the team is 30 %
• Service Manager to ensure that he assist with the selling of the T & S and ensure completion of the plan.

Call-back Reduction

• Call backs are reduced by ensuring the mechanics have sufficient knowledge on how to repair the faulty units as well as providing support for more troublesome units.

 Safety

• Manage the FPA plan for each mechanic for the 12 months. (Mandatory)
• Manage the WWJSSS plan
• Manged the safety portfolio for your mechanics.

 Labour Cost 

• Manage the O hours per unit, to ensure that the reduction of labour cost per unit .
• Ensure the completion of PUI within the right timeline.

 Material Cost 

• Ensure that the correct process is followed with the management of the ordering of the parts with the warehouse and vendors.  (JDE)
• Processing the order of the subcontractors with the goal to reducing subcontractor cost as much as possible.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

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When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

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