What you will do:

The Director, APAC Parts is a key role in our organization. This team member will lead the effort in the refinement and execution of our parts transformation in the APAC region working in close collaboration with the field teams. This transformation will include, but not be limited to, improving the customer experience with focus on meeting customer on-time delivery targets, partnering with our field teams to increase both revenue and margin and driving down cost through operational excellence. Our team’s ability to drive change relies on close relationships with every function and P&L. Most critical for this role is to partner with APAC Service both central team and in the in-region field teams, Commercial teams, Operations, and Logistics as well as the Global Parts organization.

How you will do:

• Improve both our internal and external customer’s experience through

implementation of standard process, continuous improvement initiatives and technology.

• Lead a team with responsibility for parts planning, parts life cycle management and order management supporting field service teams across Asia Pacific. 
• Partner with Field Service and Logistics teams to establish a parts network that enables speed and agility to meet customer expectations whilst optimizing inventory,  both centrally and in local markets.    
• Partner with global and regional teams to link asset operational insights and lifecycle to create opportunities and initiatives for Parts.   
• Increase revenue by leveraging data from our install base, part life cycle, warranty claims and failure mode analysis to service, also including channels where makes sense to do so. 
• Drive parts productivity programs that will increase margin and service
• Partner with Solutions and P&L to create new parts offerings
• Select, coach, and develop the team, setting objectives that align with company strategy to inspire and motivate. Manage organizational talent through performance management, succession planning and development.

What we look for:

• Demonstrated leadership experience in Service and or Aftermarket including Parts. 

• Bachelor’s Degree in Supply Chain, Engineering, Business, Operations Management, or related field

OR equivalent experience.

• 15 years progressive management experience within operations, aftermarket, service, engineering or supply chain including parts. 

• Willingness to travel 30%

Preferred Qualifications:

• Extensive experience in Parts order management, lifecycle & planning. 

• Advance Degree, MS and/or MBA

• Strong Lean background

• Experience in collaborating with multiple sites and business units to achieve business objectives

• Demonstrated ability to influence senior management, teams and individuals across multiple cultures, disciplines, and geographies.

• Strong verbal and written communication competencies in both English and Mandarin. 

• Solid quantitative skill set and the ability to analyze, think and communicate with well-supported data

• Experience driving organizational transformations

• Familiarity with the building technologies market