At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

Sr. Supervisor, Customer Resiliency

This position leads the Customer Resiliency Team, overseeing analysts who proactively monitor Item Health at assigned Distribution Centers to prevent service interruptions. The role involves ensuring a defined process is followed by the team, maintaining an organized and professional environment, and resolving disputes. Responsibilities include executing complex tasks to support business needs and collaborating with IT, Demand Planning, Supplier Relations, and Sales leaders to enhance operations and improve customer experience. This is a REMOTE role

RESPONSIBILITIES

• Ensures team is getting items and DC coverage outlined while also ensuring coverage for teammates schedules as appropriate.
• Leader will define a process for root causing an issue and work to prevent future occurrences.
• Will partner with the Inventory team to develop a process for placing POs and adjusting forecasts to account for changes in demand while also establishing rules about moving products around the DC network as appropriate to meet customer expectations.
• Partners with Customer Advocates and Account Executives to develop a process for disseminating (through Guardian IHR) findings and proposing solutions to customers.
• Prepares and/or executes necessary reporting to share with leadership on any urgent items.
• Analyze data and reports to identify improvement opportunities, noncompliance issues, or training and development needs.
• Escalation point for teammates when an urgent inventory/shipment issue arises with a customer to ensure quick resolution.
• Utilize project management skills to develop implementation plans and accurate project timelines, ensuring business objectives are met.
• Translate technical capabilities, processes, and system solutions into actionable recommendations based on key business strategies.
• Meets with required partners on a consistent basis to ensure process and root cause items are handled and improved moving forward.
• Continuously looks to improve the process and standard work for the team.
• Oversee the performance management process for the Customer Resiliency Team, including conducting mid-year and annual reviews, ensuring adherence to performance metrics, and developing improvement plans.
• Assist in the recruitment, hiring, and onboarding of new team members.
• Holds team accountable for necessary tasks and ensures goals/metrics are set properly.

EDUCATION & EXPERIENCE

• Bachelor’s degree in business administration, management, communications, or a related field is preferred.
• 4+ years of experience managing large, complex, collaborative teams.
• 5+ years of experience in a commercial, customer service, shared services environment or in a healthcare setting is preferred.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong understanding of Owens & Minor processes and Global Business Services best practices.
• Proven leadership and interpersonal skills, focused on personal development.
• Demonstrated ability to build relationships with top-tier internal and external partners.
• Energetic, flexible, and collaborative leader who embraces challenges.
• Excellent verbal and written communication skills, with the ability to persuade and influence.
• Skilled in time and resource management through organization, multitasking, delegation, and project management.
• Independent and self-motivated, committed to delivering exceptional customer service, quality, and results.
• Proactive problem solver with creative thinking and foresight.
• Experienced in diffusing difficult situations and providing authentic encouragement and recognition.

ADDITIONAL REQUIREMENTS

• Performs additional duties as directed.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.