Technology Risk & Controls Officer

Location: Dublin

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance.

About the role

What you need to know:

The Technology Risk & Controls Officer is an integral part of the Technology Risk and Controls (TRC) team. This position will be responsible for working on IT risk across UK, EMEA & LAC, and serving as a critical subject matter expert within the team. Key responsibilities will include but are not limited to processing risk acceptances and tracking the remediation process, reporting on aggregated risk issues, and monitoring gaps through completion. This person will also be responsible assessing risk issues across UK, EMEA & LAC.  

• The position is responsible for many critical initiatives, including the following:
• Processing issues through the IT Risk Acceptance and Remediation process
• Work with senior IT, Risk, Security and Legal leadership across the UK, EMEA and LAC to understand and document risk or issues, pushing back on requests as needed
• Work with IT to consider alternate solutions to encourage remediation plans over risk acceptance, and remediation plans with a short timeframe where risk is higher
• Risk rate these issues based on detailed data
• Track the request for risk acceptance or remediation through the entire approval process 
• Provide reporting on issues across UK, EMEA & LAC:
• Monitor remediations through completion, escalating any that may not be completed in a timely manner
• Provide regular reporting and status on risk acceptance / remediation request
• Provide monthly reporting to regional risk and governance forums and present on risk issues, trends, risk aggregation, etc.
• Conduct RA Maintenance Reviews:
• Based on the discussion, determine next steps
• Monitor existing plans monthly to confirm they remain on track, and escalate when dates slip
• Assessing IT-related issues coming out of the Third Party Risk Process :
• Assess and rate IT issues associated with third parties
• Facilitate the risk acceptance through the approval process
• Monitor the remediation as needed
• Assist on Regulatory assessments:
• Assist on assessments of new and existing IT, Privacy and Cyber Security regulations in UK, EMEA & LAC, providing regulatory expertise
• Review regulatory assessments, and provide feedback
• Review action plans as appropriate 

What we’re looking for:

• Proven, demonstrable experience within technology risk, control, and governance disciplines within a similar organisation
• Strong Problem-solving and risk mitigation skills
• Understanding of IT Risk principles and best practices
• Ability to oversee multiple processes, action plans and key stakeholders simultaneously
• Experience raising awareness of issues to key stakeholders across technology
• Core Skills
• Clear, concise written and oral communication skills, coupled with the ability to drive agreement using information and interpersonal acumen
• Proven track record of drawing conclusions, making decisions, and using data to solve problems
• Ability to define solutions from ambiguous scenarios
• Maintain excellent interpersonal and oral/written communication skills
• Active listener
• Ability to drive change through influence
• Excellent negotiation, collaboration, facilitation, and coordination
• Negotiate prioritization and treatment of risk issues that span:
• Audit obligations

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place.  And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)