Product Manager Customer Portal App– Zinia (Openbank)

Country: Spain

Head of Zinia App & Customer Portal – Zinia

Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the wider range of payments and financing solutions in the market, including the possibility of splitting payments into interest-free installments, in a fast and transparent way, powering merchants across Europe using the technology of Openbank and the sound financing expertise of Santander Consumer Finance.

This is an exciting opportunity to make your contribution over a growing market within one of the most relevant areas of our checkout lending business, the App and customer portal, with a solid expansion across different countries with global leading merchants. Zinia App makes shopping smooth by revolutionizing the way of shopping, payments, and financing/banking of our customers.

Zinia Product Mission:

Zinia products will be offered all around the world and as expected, needs vary. Our mission is to identify the needs of our customers and deliver products that solve real problems.

We design solutions for specific business problems, revise existing approaches and, ultimately, release awesome products.

The result: well-purposed, data-driven solutions that make shopping safe and simple, for both retailers and the consumer.

Mission and responsibilities

We are seeking an experienced senior candidate to lead our Zinia App & Customer Portal development and constant transformation. In this role, you will be responsible for defining the roll-out plan of the App, ensuring the coordinated advance of its solutions for shopping, payments and banking; defining customers and product requirements; driving UX decisions; creating roadmaps, and guiding technical implementation discussions for both the App and the Customer Portal.

As a head of the App & Customer Portal, reporting to the Director of Products & VAS for Consumers, your main responsibilities will include:

• Define the scope, product requirements and features, functionalities, CX, tools, for the Zinia app and customer portal to constantly enhance customer experience, generating loyalty while executing the value proposition and driving organic traffic.
• Supervise the execution of the app/customer portal roadmap and the timely implementation of the deliverables.

• Benchmark the best customer value propositions to continually improve Zinia services.

To be successful in the role you must have

• Bachelor’s/master’s degree in business administration, Engineering, or related fields.
• Proven experience with high responsibility level in relevant positions to the job.
• Customer portals experience covering product, CX/UX
• Experience in product management in the global banking/payments/financing industry.
• Superior organizational skills balancing multiple projects, deadlines, and requests.
• Customer focused & business oriented.
• Strong analytical skills and experience using data to drive product decisions.
• High level of English.
• Other languages would be a plus (Spanish, German, Italian, French...).

What do we offer?

• Joining a dynamic and agile company undergoing international expansion.
• Working in start-up mode with the support of the Santander Group.
• Competitive remuneration and attractive benefits package.
• Possibility of growth within the company and the Group.
• Collaborating on international projects in different countries.
• Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

If you´re not currently living in Madrid or Valencia and you are open to relocate yourself, we would still love to consider your application

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.  

For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here. 

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