Job Summary: 

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.   

HOURLY PAY: $18.50 - 19.50/hour 

LOCATION: The office is located at 1030 Monarch St., Lexington, KY 40513

Duties/Responsibilities: 

 

Operational Excellence: 

* Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.  

* Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.  

* General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.   

* Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.  

Patient Support: 

* Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes​.  

* Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.  

* Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. ​  

* Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. 

* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. 

* Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.​  

* Collect all in-person and telehealth co-payments and account balances at the time of service.  

* Complete insurance eligibility verification and reach out to patients to resolve any issues. 

Clinician Support 

* Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. 

*  Coordinate with clinicians pertaining to any additional patient questions.  

* Support clinician schedules by auditing for appointment accuracy.  

* Maintain a pleasant, secure, and motivational working environment in the Practice.  

 

Required Skills/Abilities:  

* Ability to multitask and prioritize duties to support delivery of high-quality patient experience.  

* Ability to work independently and as a team member.  

* Strong communication skills, both written and verbal.  

* Proficient in using Computer Software Applications (Microsoft Office & EMRs)  

* Comfortable handling sensitive and confidential Information (HIPAA)  

 

Education and Experience: 

* High School or equivalent required, associates/bachelor’s degree preferred​.  

* 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.