About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Analyst, Business Transformation is responsible for building strategies to bridge identified business gaps, and create synergies between the Functional and Transformation teams by developing data-driven business capability models that aim to achieve TaskUs’ strategic goals. The candidate will be engaged with the Service Delivery, Operations and Transformation Teams and champion a holistic and cross-functional strategy for execution, and act as a catalyst for tracking improvements, revisiting existing value propositions and managing Executive Governance. 

What does an Analyst, Business Transformation do?

• Is responsible for creating, defining and monitoring the implementation of operational business capability models across all Service Delivery workstreams and TaskUs’ global footprint.

• Collaborate with stakeholders to create a plan and design a business strategy based on obtained business data points, scenarios and motivations. Work very closely with the Transitions Manager throughout the deployment of the plan to obtain information of results. 

• Create Executive-facing Governance reports that provide insights on current business trends and processes. 

• Gather, interpret, and analyze current business processes to pinpoint gaps, inefficiencies, and best practices, facilitating the consistent global deployment of solutions by means of compliance reviews or similar initiatives

• Stay abreast with industry trend and emerging technologies to help in driving continuous improvements within the organization

• Spearhead initiatives to improve business processes, oversee change management, and achieve operational excellence by leveraging analytical skills, project management expertise, and a deep understanding of business operations and technology.

Do you have what it takes to be an Analyst, Business Transformation?

• With at least 3 years of experience in driving or leading process improvement initiatives, project management or similar disciplines on a global scale. A detail-oriented leader with a passion to drive changes and influence improvements with the use of data. 

• Exposure to various facets in the BPO space, process optimization and reporting. Where this experience does not exist, the candidate must have a high inclination to think outside the box and solve problems by analyzing data and relevant information. 

• Inclination to defining data shared across the business and their cross-functional impacts. 

• Ability to partner with executive stakeholders to document values generated from the proposed capabilities. Must possess strong leadership skills to be able to obtain information and have relevant discussions with middle-to-senior management.

• Laser-focused and meticulous on delivering accurate reports, audits, process maps and process documentations amidst varying priorities. 

• Open to exploring new methods and technologies for process enhancement
   

Education

• Bachelor’s degree preferred but not required. 

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

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How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.