Position Summary
Samsung Electronics Ukraine is opening the vacancy of Technical Support Engineer in Kyiv.
Role and Responsibilities
Technical support of Authorized service network for Home Appliance products
- On Time technical support of Service centers requests by calls, e-mails, messengers
- Daily check Q&A from partners and support with answers
- Prepare and publish answers, manuals, repair tips and guides
- Tough cooperation with spare parts/VOC/CC/HA sales/Logistics teams
Technical Education and Certification
- Regularly receive new models launching trainings from Factories
- Control Technical Education process for Staff and partners engineers;
- Manage Technical Certification process for tech support engineers
- New Models launch preparation;
- Improve low performance partners and engineers operation by dedicated trainings
Repair process control and Quality Improvement
- Daily control and speed up currently opened repairs
- Analyze pending repairs by reasons of delays, daily control
- Manage decisions about product returns in cases of delays or impossible to repair
- On-time detect possible technical issues and implement action for quality improvements
Reporting and KPI management
- Control main technical KPIs;
- report to management about technical support operation results, KPI and improvements
What we need for this role
To be successful, you will possess the following skills and attributes:
- strong upper-intermediate English is a must
- High education in engineering
- 3+ years experience in Home Appliance product repair and Service Processes
- Analysis and communication skills
Skills and Qualifications
What does success look like?
- A ‘can do’ and positive attitude, and the ability to perform well under pressure, always providing the customer with more than they were expecting
- The ability to stop, review, measure and document challenges/opportunities and bring them to the attention of the relevant stakeholders for support and resolution
- Be able to cope well with change and the ambiguity which may exist while change is effected
- The ability to put the customer and their experience/journey first
Benefits of working here at Samsung include:
- Hybrid working with flexible hours
- Bonus Scheme
- Great development opportunities: corporate and external trainings; global company networking for professional and personal growth
- Holiday - 28 days per annum plus bank holidays
- Access to discount shopping portal
- Сanteen coverage onsite
- Company benefits package: health and life insurance; corporate doctor company support for sports and recovery; employee personal support (marriage, child birth etc.)
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Interested? Send us your CV!
Our People Team will consider your application and if you meet the position requirements, will contact you for further steps.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.