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The Senior Manager, Procurement, Contact Center & Agency Management role is responsible for the development of robust global category strategy, including defining buying channels, purchasing policies as well as managing supplier relationships and driving Agency Management.

This role is expected to have Contact Center expertise and knowledge of other Commercialization categories, as well as a good understanding of Pharmaceutical Commercialization models and regulations. This individual will work with the Category Lead and Partners to develop a Contact Center category strategy that aligns to the strategic priorities of BMS. This includes overseeing sourcing and contracting teams to ensure we are delivering with speed.

This role will also drive Agency Management and work with Category Leads, Category Partners and Commercial Teams to enhance Agency relationships focusing on value creation while ensuring efficient and optimized partnerships. It is necessary for this individual to understand the product lifecycle process and the archetypes that each product will fall into, as well as impact on the organization (both short and long term) and have knowledge of the global value chain to provide strategic industry insights and identify potential opportunities that ultimately lead to a BMS competitive advantage.

Major Responsibilities and Accountabilities:

Develop Global Category Strategies that are best in class and relevant for global and market nuances as needed to drive outcomes for the business

• Understand and capture business plans and budgets as needed to ensure global category strategies are fit-for-purpose and meet business needs.

• Leverage knowledge of external supplier market place to curate supplier solutions for the business in alignment with business outcome needs.

• Collaborate with the Category Lead and Partners to ensure category strategies are effectively supporting business outcomes such as product launch, in-line product growth, upcoming LOEs, and data and insights.

• Coordinate with market teams to develop relevant and effective global category strategies that are utilized across markets

• Coordinate with dedicated market business partners to pull through relevant global strategies or develop tailored category strategies as needed to enable specific market needs and objectives.

• Coordinate with Procurement COE teams to ensure simple and clear buying processes to allow pull through of category solutions and optimized user experience.

• Support major category initiatives within a multi-year plan including end to end process optimization, make / buy analysis and recommendations within a spend category and / or within a major business area.

• Provide Industry and Category Expertise to build robust Category Strategies & Plans that evolve and align with the product lifecycle.

Drive Agency Management and performance

• Coordinate with other Category Strategy Partners to monitor Agency performance across business units and leverage inputs to effectively manage Agency relationships. Leverage/promote technology as a backbone to Agency Management.

• Manage and optimize the Contact center category supply base, preferred suppliers, and track supplier performance (KPIs, SLA tracking).

• Lead cadenced business reviews with key internal and external stakeholders to track performance and ensure alignment on business objectives.

• Manage escalations from the business and coordinate with Suppliers on behalf of the business to develop solutions or performance improvement plans.

Build and continuously improve the Commercial procurement capability

• Continuously develop category and procurement knowledge through self-development, trainings, and market research.

• Continuously refine category strategies to meet evolving product portfolio and business needs, and enhance business outcomes (e.g. product launch, plan for LOE, drive in-line product growth).

• Encourage and champion external research, benchmarking, and involvement in professional networks as a means of strengthening capabilities via the adoption of procurement profession best practices.

• Influence the business to adhere to procurement strategies (e.g. preferred suppliers), policies, and processes in order to enable enterprise initiatives.

Innovation Management

• Foster internal and external (supplier led) innovation.

• Coordinate with Global Business Solution Partners and Procurement Market Business Partners to execute innovation plans, display supplier capabilities, and lead innovation workshops that help solve key business problems.

Coordinate and synchronize with other Procurement organizations

• Coordinate with the Procurement Centers organization to enable the Procurement reporting mechanism, strategy, processes, policies, and digital strategy.

• Provide consistent feedback to the Centers organization on how the procurement operations organization is executing and enabling category strategies.

Internal/External Stakeholders:

• Commercial Business unit, Medical Excellence & Finance Teams

• Category Strategy Partners, Agile Sourcing, International Procurement & Supplier executive management teams

• Senior members of industry

Qualifications

Minimum Requirements

• Minimum education of a B.S./B.A.

• Minimum of five (5) plus years of business experience, with three (3) years of multi-disciplined pharmaceutical procurement experience, preferably in a multinational environment.

• Experience leading and participating on cross-functional and global teams.

• Managerial experience including managing teams of senior professionals and managers and establishing performance expectations.

• Internal stakeholder management, data / information management, category management, process redesign and continuous improvement expertise, project management and performance measurement skills.

• Procurement process knowledge, contract management, financial analysis, market analysis, supplier analysis, supplier diversity, supplier management, technology utilization, strategic planning, and integrated supply chain experience.

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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