This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The Senior Product Manager for the Contracting product team at Adyen will lead the development and enhancement of our internal and external contracting tools. This role is central to enabling seamless customer experiences in contracting, including standard commercial contracts, updates, annexes, PCI documentation, and other critical signed documents. The Contracting Team’s tool is widely used by our internal sales teams and has been extended to platform users (sub-merchants) through our Hosted Onboarding solution. The Senior Product Manager will drive strategy, vision, and execution, ensuring that our contracting processes are efficient, user-friendly, and compliant. This role requires close collaboration with the Onboarding, Operational, Commercial and Compliance teams  to align priorities and deliver an integrated customer journey from onboarding to contract management.

What you'll do:

• Develop and implement a comprehensive product strategy and vision for the Contracting Team, aligning with Adyen’s broader goals and customer needs.
• Define and maintain a detailed product roadmap, prioritizing initiatives based on business impact and customer feedback.
• Collaborate with internal stakeholders, including Sales, Account Management, Operations, and Compliance, to understand needs, gather requirements, and drive alignment.
• Engage with customers and platforms to identify pain points and opportunities, ensuring the contracting tools meet their needs.
• Identify and resolve operational process challenges, ensuring that the Contracting Team focuses on strategic initiatives rather than routine operational tasks.
• Work closely with the Onboarding and Platform Teams to ensure a seamless customer journey in onboarding.
• Develop and track key performance metrics, using data to drive continuous improvement in the contracting process.
• Oversee the daily execution of the Contracting product team, ensuring team performance is at its highest.

Who you are:

• Product Mindset: 6+ years in Product with a deep understanding of product lifecycle, customer journey, and user experience.
• Startup Drive: A proactive, entrepreneurial attitude with the ability to thrive in a fast-paced, dynamic environment.
• Collaboration: Excellent collaborative approach, able to inspire and engage cross-functional teams without direct reporting lines.
• Strategic Thinker: Ability to develop and articulate a clear vision and strategy, with a focus on long-term goals and customer-centric solutions.
• Stakeholder Management: Proven experience in managing and aligning multiple stakeholders, both internal and external and competing priorities.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to leverage data to drive decisions and make strategic choices considering business needs.
• Operational Excellence: Experience in optimizing operational processes and implementing scalable solutions.
• Communication Skills: Excellent communication and interpersonal skills, capable of effectively conveying complex concepts to diverse audiences.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

 

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.