At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The ideal Treasury Client Onboarding & Servicing Executive is a seasoned operations leader with demonstrated success leading complex, multi-layered organizations at significant scale, including accountability for end-to-end service delivery, performance, and outcomes. This executive brings deep domain knowledge across treasury management, payments, onboarding, or servicing operations, with strong capability in leveraging data, reporting, and analytics to drive performance and inform decision making. They have a proven ability to design and execute operating model transformations and digital enablement efforts to improve efficiency, reduce errors, and enhance client experience, while building and sustaining a client obsessed culture and a high-performance organization during periods of transformation.

Key Responsibilities

• Demonstrated success leading complex, multi-layered operations organizations with significant scale including accountability for end-to-end service delivery, performance, and outcomes

• Deep domain knowledge across treasury management, payments, onboarding, or servicing operations, including understanding of client needs, product ecosystems, and operational dependencies

• Proven ability to design and execute operating model transformations, including centralization, functional alignment, and reduction of fragmentation to improve scalability and consistency

• Strong track record of building and sustaining a client obsessed culture, including designing service models that improve onboarding, servicing, transparency, and satisfaction outcomes

• Ability to translate enterprise and business line strategies into clear operational priorities and execution plans, ensuring alignment across product, sales, and operations organizations

• Experience leading digital enablement efforts, including automation, workflow optimization, and modernization of onboarding and servicing processes to improve efficiency, reduce errors, and enhance client experience

• Strong capability in leveraging data, reporting, and analytics to drive performance, including development of dashboards, performance scorecards, and operational insights to inform decision making

• Deep understanding of operating in a highly regulated environment, including experience with audit, compliance, Know Your Customer, and risk frameworks, and the ability to balance control rigor with operational efficiency

• Demonstrated expertise in driving process standardization, efficiency, and quality improvements, including use of continuous improvement methodologies to enhance cycle times and reduce operational complexity

• Ability to influence and partner effectively with senior leaders across product, sales, technology, risk, and operations, building alignment and driving enterprise wide outcomes

• Proven ability to attract, develop, and retain top talent, including building leadership pipelines, strengthening engagement, and fostering a high performance culture during periods of transformation

• Strong change management capability, including experience leading large scale organizational change initiatives, driving adoption of new processes, tools, and behaviors across diverse teams

Leadership Capabilities

• Enterprise Leadership & Strategic Orientation: Sets a clear vision aligned to enterprise and business line strategy; translates strategy into actionable priorities while balancing client experience, operational performance, and growth objectives

• Transformation Leadership: Leads through complexity and ambiguity to drive large-scale transformation, including operating model evolution, digital enablement, and cultural change while maintaining business continuity and performance

• Client Centric Mindset: Champions a client-first culture by embedding customer insights, feedback, and outcomes into decision-making; ensures that operational strategies consistently enhance the end-to-end client experience

• Execution Excellence & Accountability: Drives disciplined execution with a strong focus on outcomes; establishes clear expectations, performance metrics, and accountability mechanisms to deliver consistent, measurable results at scale

• Organizational Leadership & Talent Development: Builds and sustains a high performing organization by developing leaders, strengthening talent pipelines, and fostering an engaged, inclusive culture aligned to performance and growth

• Cross Functional Influence & Collaboration: Effectively partners across product, sales, technology, risk, and operations to align priorities, remove barriers, and deliver integrated solutions that advance enterprise objectives

• Change Leadership & Adaptability: Leads teams through change with clarity and transparency; builds organizational resilience and adaptability, ensuring adoption of new processes, technologies, and ways of working

Culture Impact

• Demonstrate the firm’s values daily

• Foster collaboration, openness, and high engagement and an inclusive environment

• Leads and oversees continuous improvement to internal controls, processes, and systems, creating an environment conducive to quality and efficiency.

• Leverage the strengths of a very high performing team

• Develop a high degree of trust through demonstrated personal integrity, ethics, and a commitment to doing the right thing

• Energize others to commit to achieving the highest standards. Creates a culture of accountability to ensure delivery of world-class products and services

• Business builder with a bias for action and passion for driving results and creating value for clients and shareholders

• Maintains a low-ego leadership style that demonstrates respect to others, is approachable to all levels of employees, and put others’ interests first

• A leader who understands the importance of the customer in every in decision and fosters a customer-centric approach across the organization.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $214,795.00 - $252,700.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.