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Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering questions, providing funeral and cremation information and other related topics, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations.

JOB RESPONSIBILITIES 

• Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies,  accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors.
• Participation in Interment Verification Process
• Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management
• Creates a sense of concern and empathy with client family members
• If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution
• This is not intended to be an all-inclusive list of the essential functions or duties related to this job
• This is a Monday to Friday, 8:30-5, in-person role.

MINIMUM Requirements

Experience

• One (1) year experience in an office clerical capacity

Knowledge, Skills and Abilities

• Working knowledge of office equipment including copiers, printers, fax machines, telephone console
• Good verbal and written communication skills
• Basic mathematic skills
• Ability to apply common sense understanding to carry out written or oral instructions
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented
• Professional and team player

Work CONDITIONS                                                                  

Work Environment

• Work indoors during all seasons and weather conditions
• Comply with Field dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting, pushing, pulling up to 25 pounds

Work Hours

• Working beyond “standard” hours as the need arises

Pay

• $21.62 - 25.44 depending on tenure with company

Postal Code: V7J 2J1

Category (Portal Searching): Operations

Job Location: CA-BC - North Vancouver